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Residence Inn by Marriott Night Audit in Natick, Massachusetts

We are seeking a friendly and detail orientated Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day; responding to guest requests and maintaining the cleanliness and appearance of the front desk area. General Responsibilities: Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date Provide exceptional guest service Efficiently manages the operations of the front desk, ensure check in and check out is timely Warmly and professionally welcome all guests Process guest check-in; confirm reservations, assign guest rooms Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency Ensure that all complaints regarding service and/or accommodations are investigated and resolved Maintain knowledge of hotel policies including rates, discounts, special offers and community events Maintain knowledge of upcoming events, local area and hotel offerings Ensure prompt delivery of billing to guests Ensure accuracy of daily closing reports Process all payments types e.g. charges, cash, checks, debit or credit cards Communicate with Lead Audit team relating to daily closing and issues Discreetly handle confidential guest information Complete end of day balancing, run night audit Ensure lobby and shared areas are neat and orderly Adhere to all Colwen and brand standards Maintain STRICT key controls Perform other related duties as assigned