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Change Healthcare Customer Community Manager in Nashville, Tennessee

Customer Community ManagerThe Community Manager will work with colleagues in various departments to make sure that systems for community content and engagement are in place and are working properly. They will liaise with the community management Team and product and support teams to allocate resources to meet community requirements, and track and report compliance to these requirements. The Community Manager will be responsible for collaboration and alignment of all stakeholders across multiple levels of the organization. The ideal candidate will be a strong communicator both written and verbally and be responsible for documentation and communication across the Change Healthcare Community and their Business Unit.

What will be my duties and responsibilities in this job?

  • Working with community team, support teams, product managers, and key stakeholders to ensure alignment with community goals

  • Work with the team to develop and implement a strategic content plan for the online community

  • Collaborate with product SMEs to produce, edit, rewrite, and post content.

  • Engage with online community and respond to comments and requests.

  • Designing and maintaining clear operational guides to ensure consistency of operations across lines of business

  • Drive improved usage and understand of customer facing tools and portals through education programs aimed at existing clients and internal support teams.

  • Working with community team to ensure that product and support teams have tools and resources necessary to meet community goals

  • Collaborating with management and stakeholders to track and follow up on community goals and responsibilities

  • Reporting to leadership on the status of goals, and overall operations between community, product, and support teams

What are the requirements needed for this position?

  • Bachelor’s degree in business administration or another related discipline

  • 2+ years’ experience with project management

  • Ability to identify and track relevant community KPIs

  • Ability to navigate and work across multiple stakeholders to develop, communicate, and support a company’s short-term and long-term business objective

What other skills/experience would be helpful to have?

  • Strategic thinking: capable of providing clear and balanced support on a broad range of strategic and complex management, and product issues

  • Driving results: results-oriented style with a high degree of analytical ability and proven problem-solving skills

  • Leading change: ability to thrive and quickly adapt to change, leading others through change in a dynamic, fast-paced industry and work environment

  • Collaborating and influencing: effectively builds strong relationships and partnerships within and outside of the company. Able to effectively navigate within a matrixed corporate structure

  • Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with front-line and mid-level personnel

  • Experience in online communities or managing customer experience and voice of customer programs

  • Effective Communication, including speaking, writing, and active listening

  • Excellent interpersonal skills to build strong relationships with colleagues

  • Leadership skills, like motivation, goal setting and monitoring progress

  • Attention to detail, critical-thinker, and problem-solver

  • Superb time management skills

What are the working conditions and physical requirements of this job?

General office demands

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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