Change Healthcare Customer Community Manager in Nashville, Tennessee
Customer Community ManagerThe Community Manager will work with colleagues in various departments to make sure that systems for community content and engagement are in place and are working properly. They will liaise with the community management Team and product and support teams to allocate resources to meet community requirements, and track and report compliance to these requirements. The Community Manager will be responsible for collaboration and alignment of all stakeholders across multiple levels of the organization. The ideal candidate will be a strong communicator both written and verbally and be responsible for documentation and communication across the Change Healthcare Community and their Business Unit.
What will be my duties and responsibilities in this job?
Working with community team, support teams, product managers, and key stakeholders to ensure alignment with community goals
Work with the team to develop and implement a strategic content plan for the online community
Collaborate with product SMEs to produce, edit, rewrite, and post content.
Engage with online community and respond to comments and requests.
Designing and maintaining clear operational guides to ensure consistency of operations across lines of business
Drive improved usage and understand of customer facing tools and portals through education programs aimed at existing clients and internal support teams.
Working with community team to ensure that product and support teams have tools and resources necessary to meet community goals
Collaborating with management and stakeholders to track and follow up on community goals and responsibilities
Reporting to leadership on the status of goals, and overall operations between community, product, and support teams
What are the requirements needed for this position?
Bachelor’s degree in business administration or another related discipline
2+ years’ experience with project management
Ability to identify and track relevant community KPIs
Ability to navigate and work across multiple stakeholders to develop, communicate, and support a company’s short-term and long-term business objective
What other skills/experience would be helpful to have?
Strategic thinking: capable of providing clear and balanced support on a broad range of strategic and complex management, and product issues
Driving results: results-oriented style with a high degree of analytical ability and proven problem-solving skills
Leading change: ability to thrive and quickly adapt to change, leading others through change in a dynamic, fast-paced industry and work environment
Collaborating and influencing: effectively builds strong relationships and partnerships within and outside of the company. Able to effectively navigate within a matrixed corporate structure
Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with front-line and mid-level personnel
Experience in online communities or managing customer experience and voice of customer programs
Effective Communication, including speaking, writing, and active listening
Excellent interpersonal skills to build strong relationships with colleagues
Leadership skills, like motivation, goal setting and monitoring progress
Attention to detail, critical-thinker, and problem-solver
Superb time management skills
What are the working conditions and physical requirements of this job?
General office demands
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.