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IQVIA Client Service Rep in Murray Hill, New Jersey

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

The Client Service Rep 2 is responsible for providing support to clients under the Compliance Services umbrella. This role is versatile and may include work in various compliance support areas: HCP Tiering, HCP Background Screenings, Contract Processing Support, Payment Support, and Grant Processing Support. Familiarity with Pharmaceutical compliance regulations is helpful. Detailed process orientation and superior communication skills is critical.

Responsibilities

HCP Tiering/ Screening Tasks:

  • Review of HCP CV’s against client specific tiering criteria

  • Conduct HCP background screens using various state and government sites

  • Create, route, and review HCP contracts for completeness

Grant/ Contract Management Tasks:

  • Monitor and follow-up on contract execution

  • Provide level 1 support to internal and external system users throughout the administrative processes.

  • Review grant requests for completeness

  • Ensure that grants are reconciled, and proper close-out documentation is stored in the system (as applicable)

  • Act as the main point of contact for all parties regarding grant statuses – for both internal Client users and external requestors

  • Select appropriate approval group and budget codes

  • Monitor approval group progress and follow-up

  • Send approval letter and select correct LOA/contract

  • Manage and execute Client Payment processes

  • Process invoicing and banking activities

  • Request and process refunds based on Client process

  • Perform banking reconciliations

  • Work directly with clients on activity progress, and process changes:

  • Provide weekly reports on status of all activities to Client stakeholders

Requirements

  • Background in Pharmaceutical, Technology Services or Software Industry desirable, but not mandatory.

  • Ability to meet deadlines working within a time sensitive environment

  • Superior customer service

  • Ability to build strong relationships internally and work within a team environment

  • Proficiency in MS-Office, Word, Excel, and Outlook

  • Bachelor’s degree or equivalent

  • Five years related work experience

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workdayrecruiting@iqvia.com_ to arrange for such an accommodation.

At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.

Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.

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