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Accenture RTP - Retail Channel Support - Agent Sales in Monterrey, Mexico

Release Management SpecialistRetail Channel Support, setting up new stores, set up profile changes and Devices peripheralsCoordinate, supervise, and execute middleware and software updates for stores across all Chennels in US, Virgin Islands and Puerto Rico.Generation of reports to track progress and tendency to find pain points to analyze, process and implement improvements.

Production support Sense of urgency and experienced attention to critical severity incidents Experienced dealing with Incidents SLAs 15 mins 1hour topsTicket assignments SharePoint, remedy, Jira, Clarify ITILRisk ManagementRoot Cause AnalysisDrive chatrooms until issue resolutionAvailability to work on weekends on demand if possible Advanced English Communication SkillsReporting Status

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