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Minneapolis Public Housing Authority Management Aide in Minneapolis, Minnesota

Job Descriptions:

Internal Close Date: August 11, 2022

Grade Level: 5 (A)

Salary: $20.99 per hour

Department/Location: Public Housing Program / CHR

Summary

The primary purpose of this position is to perform a variety of clerical and inspection functions to assist in the delivery of services to public housing residents. The incumbent provides front-line customer service to participants and receives phone calls and in-person inquiries at public housing sites.

All activities must support the Minneapolis Public Housing Authority’s ('MPHA' or 'Authority') mission, vision and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

  • Answers incoming calls and receives walk-in visitors, responding to inquiries or directing matters to the appropriate staff member. Responds to questions from tenants and other MPHA staff relating to public housing residents’ tenancy and MPHA policies and procedures.

  • Performs general clerical work, including filing, copying, typing, and assembling tenant files.

  • Assists in handling work orders, receiving calls, and logging them into the system. Maintains work order records.

  • Compiles information and statistics for routine reports; types memos, sales and service charges, letters, and completes landlord statements and reference requests.

  • Maintains resident records. Pulls files as needed by rental office or management staff. Purges old files and separates large files.

  • Participates in maintenance training for new and current public housing residents. Explains program requirements and answers questions.

  • Assists in processing mailings to residents.

  • Participates in conducting building inspections, move-in and move-out inspections, as assigned. Follows up on violation notices and ground complaints from neighbors or referred to by supervisor; monitors conditions when necessary by conducting yard/sidewalk inspections; documents inspections.

  • Attends Resident Council meetings and after-hour resident meetings, as requested.

  • Prepares move-in packets and conducts unit showings, key pick-ups, and orientation for prospective and new tenants.

  • Assists the Property Manager in gathering information on resident income and eligibility issues.

  • Receives, sorts, and distributes mail in a timely and accurate manner.

  • Assists with the maintenance of MPHA vehicles by fueling, transporting to maintenance, and coordinating vehicle inspection.

  • Works on special projects as assigned.

  • Performs other related duties as assigned.

Behavioral Competencies

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.

Office environment. The noise level in the work environment is usually moderate.

Required Experience:

Education and/or Experience

High School Diploma or GED and a minimum of one (1) year of year of general clerical experience. An equivalent combination of education and experience may be considered.

Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

Keyword: Bilingual, clerical, customer service

From: Minneapolis Public Housing Authority

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