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Robert Half Chat Support Representative 1:30 PM -10:00 PM CST in Minneapolis, Minnesota

Description

A Minneapolis online university is looking for a Chat Support Representative to start immediately!

Chat Support Representatives are primarily responsible for handling incoming chats from the university Visitor Center. This individual provides prospective learners with information about and determines the level of interest with the goal of connecting the prospect with the most appropriate resource.

Job Functions:

80% Answer and communicate via chat

-Engage in incoming chats from both prospective and current learners. Answer questions and provide general support.

-Determine the needs of the prospect or learner to provide an efficient transfer to the appropriate individual or team

-Manage multiple chats at once

-Utilize tools, systems and software applications to manage learner data and answer questions.

-Operate within a team reinforcing a high quality, timely prospect/learner experience. This entails supporting colleagues, other departments, taking an active part in team discussions, 1:1 coaching sessions, and providing constructive feedback to management.

20% Answer and communicate via phone

-Answer tier 1 level questions to support our Enrollment Services and Academic Advising departments.

-Determine the needs of the caller and provide an appropriate solution which aligns with the teams business processes and guidelines.

-Utilize tools, systems and software applications to manage learner data and answer questions.

The shift available is outlined below:

1:30 PM -10:00 PM CST Monday- Friday

This is a long-term, open-ended temporary position that could go permanent for the right candidate.

Requirements

Qualifications:

-Type at least 50 WPM, prefer 60-70+ WPM

-1+ years of experience using written and verbal communication as the primary focus on a job

-Associate degree preferred

-Experience using MS Office (Word, Excel, One Note, SharePoint, Outlook)

-Strong written and verbal communication skills

-Experience using the internet and internet based collaborative, chat instant messaging and related communication tools

-Ease with learning new technology

-Superior organization, prioritization, and self-motivation skills

-Ability to multitask and shift priorities quickly

-Must be self-directed in accomplishing workflow

-Must be able to spend significant time working at a computer

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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