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Robert Half International Advising Support Representative 8-5pm in Minneapolis, Minnesota

Description

There is an immediate need at an educational company that is looking for excellent customer service minded candidates to provide tier one support for current students. The Advising Support Representative is a very important part of the academic advising department in Minneapolis!

The Advising Support Representative is responsible for assisting the current online students over the phone by answering common questions around policies and procedures. Critical thinking skills and being comfortable on the phone are necessary for this role.

Duties:

-Help answer questions and solve issues through phone, text or email

-Become a subject matter expert on school/program and academic policy information and transmit that information to internal and external customers

-Provide excellent customer service

-Direct necessary calls to advisors

-Assist with course registration

-Update information in the CRM system

-Update academic information and academic plans

-Administrative support for the Advising team

-Social Media monitoring

To be in consideration for this role APPLY TODAY by sending your resume to sarah.bystrom@officeteam.com including "Advising Support Representative 8-5pm" in the subject line!

Requirements

Experience:

1+ Years of phone-based customer service

Associates degree or commensurate experience required

Bachelor’s degree preferred

Computer / MS Office / e-mail experience; experience with customer-tracking software applications and data entry preferred.

Excellent interpersonal, verbal and written skills

High level of enthusiasm, drive, and determination

Excellent communication, investigation and listening skills

Time management skills to multi-task a variety of activities

Must be self-directed in accomplishing workflow

To be in consideration for this role APPLY TODAY by sending your resume to sarah.bystrom@officeteam.com including "Advising Support Representative 8-5pm" in the subject line!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $16.00 - $16.00 / Hourly

Location: Minneapolis, MN

Date Posted: September 15, 2020

Employment Type: Temporary

Job Reference: 02310-9502687991

Staffing Area: Office u0026 Administrative

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