Milwaukee Brewers Ticket Services Specialist in Milwaukee, Wisconsin
Summary The Ticket Services Specialist position, as directed by the Senior Ticket Services Manager, will function as a primary point of contact for customer service support as well as a leadership role to the seasonal Phone Center staff, and ensure successful operation of Ticket Office as a whole while management staff are not present. This position directly supports the Sr. Ticket Services Manager and the Ticket Services Coordinator in training, scheduling, and communication to the Phone Center staff throughout the season. This Specialist will also be responsible for completing other operational duties such as single game batch printing, fulfillment projects, phone station maintenance, and testing ticketing system set-ups.
Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Assist Ticket Services Coordinator with daily communication and training to Phone Center staff- including assistance in seasonal staff trainings, compiling and reviewing Daily Success Recaps, completing productivity reporting, updating communication resources, and executing briefings as needed.
Primarily responsible for answering external and internal emails through the Tickets@brewers.com service inbox, and track email communications with current ticketing system accounts properly via Sales Force.
Execute single game and spring training ticket batches and assist with fulfillment and printing projects as assigned.
Provide day to day support primarily to Phone Center staff and secondarily to Ticket Window staff - including being knowledgeable of all ticket promotions, ticket office policies, and being able to navigate all resources for answers on anything related to events and venues.
Assist Ticket Services Coordinator with general phone center station maintenance, ensuring the stations are working and supplied on a consistent basis.
Create and collect seasonal staff availability calendars and post finished schedules internally on the schedule board and intranet.
Assist Sr. Manager in ticketing system set-up and reporting items as directed.
On a rotational schedule, provide ticket office coverage on non-game day evenings and weekends- including supervisory support to all seasonal ticket office staff, monitoring emails, assisting with questions and escalations, balancing ticket sellers, preparing cash banks, and closing the office.
On a rotational schedule, provide game day support including supervising satellite ticket offices, balancing ticket sellers, cash-handling, and closing the ticket office, in addition to working at the windows or on phones during high-volume periods when sales volume and staffing needs require.
Provide internal customer service and administrative support to the Ticket Operations department.
Other services, operational, technological or administrative support as assigned by Senior Ticket Services Manager.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Exceptional computer skills.
Exceptional customer service skills and experience.
Strong verbal, written and organization skills.
English and math competency.
Experience as a supervisor and training is a plus.
Prior ticketing experience strongly preferred.
Education and/or Experience
Associates degree from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Hours vary according to the game and event schedule. Maximum of 40 hours per week. Position is paid on an hourly basis.
External Company Name: Milwaukee Brewers
External Company URL: http://milwaukee.brewers.mlb.com/index.jsp?c_id=mil
Street: One Brewers Way