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Humana Business Systems Analyst - Remote Nationwide in Milwaukee, Wisconsin


The Business Systems Analysis Professional 2 performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Business Systems Analysis Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

How we Value You

Benefits starting day 1 of employment

Competitive 401k match

Generous Paid Time Off accrual

Tuition Reimbursement

Parent Leave

Go365 perks for well-being


The Business Systems Analysis Professional 2 formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Being the voice of the tool for all sales channels

  • External sales channels (Independent, strategic partners, call centers)

  • Internal sales channels (Field and Direct Marketing Services (DMS))

Creating agent communications

  • Working with organizational change management and other communication teams for planned communications

  • Sending incident and resolution notifications from SET (Sales Emerging Technology) retail email box

Collaborate with impacted parties

  • Agent Support Unit

  • Account Executives

  • MarketPoint Training

  • Project Management Office

  • Production system maintenance group (PSM)

  • Testing teams

  • Marketing

  • IT

Intake requests and prioritizing enhancements

Daily operations

  • Working escalated tickets

  • Collaborating with IT teams

  • Attend daily standup calls to answer any questions that the Development team may have for the current sprint

  • Story writing

  • Sprint planning

  • Release planning

  • Post production validation (PPV)

Attend several IMPACTS calls

  • Identify other projects that may impact other agent facing tools

  • Speak to the tools and progress on work being done on sales tools

Required Qualifications

  • 2+ years experience with Medicare and the Enrollment process

  • Knowledge of Systems Development Life Cycle

  • Experience in problem analysis and process

  • Experience with Microsoft office suite including Word, Excel and PowerPoint

  • Excellent communication skills (verbal, written and presentation)


Preferred Qualifications

  • Bachelor's degree

  • Familiarity with Humana's online electronic enrollment tools

  • Knowledge of Power Apps, including Power BI

  • Prior experience with Azure

  • Problem solving and consultation within complex environments

  • Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation

  • Knowledge of Development Methodologies

Additional Information

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m (satellite and/or wireless internet connections are NOT permitted for Work at Home roles) and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours