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IBM Gestor de Seguridad in Mexico City, Mexico


Information and Data are some of the most important organizational assets in today's businesses. As a Security Consultant, you will be a key advisor for IBM's clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and securing the client's organization with the cognitive solutions that are making IBM the fastest growing enterprise security business in the world.

Your Role and Responsibilities

  • Gestión de temas operativos de seguridad (no desempeñara funciones técnicas operativas)

  • Gestión de conflictos/ reclamos (cliente interno y externo)

  • Organizar reuniones (cliente interno y externo)

  • Conocimiento y manejo de procesos, flujos, normativas

  • Capacitación sobre los procesos del area (cliente interno y externo)

  • Conocimiento sobre SLAs, KPIs y Cumplimiento contractual

  • Operar y garantizar que se opere con base en los procesos del area

  • Gestión y seguimiento de actividades base (mensual, semanal) y asignadas por demanda

  • Gestión de solicitudes vía correo, chat, llamada

  • Uso de herramienta de tickets (Remedy) para extraer reportes

  • Generación de documentos: Presentaciones gerenciales, procesos, controles de seguimiento (Excel, DataStudio), Minutas, etc

  • Escalamiento oportuno de temas relevantes, acuerdos, quejas, etc

  • Comunicar eficazmente criterios, directrices, normativas, etc

  • Analisis de información y Generación de métricas relacionadas con el servicio

  • Constante contacto con areas externas e internas (N1, N2, N3, Líder de la Torres y Gerente del servicio)

Required Technical and Professional Expertise

  • Uso de paquetería office o herramientas libres similares

  • Resolución de problemas (cliente interno y externo)

  • Capacidad de gestión

  • Uso de herramienta de tickets (Remedy preferible)

  • Analisis y Generación de reportes de operación y gerenciales

  • Gestión y participación de reuniones

  • Habilidades blandas: comunicación (oral y escrita).

  • Actitud hacia el crecimiento y mejora constante

  • Extrovertido, proactivo, motivado, perseverante, trabajo en equipo, etc

  • Conocimiento y manejo de procesos, flujos, normativas, KPIs, SLAs, Cumplimiento contractual

  • Experiencia en area de TI (familiarizado con la operación, procesos, actividades, tecnologías, etc)

Preferred Technical and Professional Expertise

  • Unix- Linux

  • Windows (directorio activo)

  • Firewalls

  • Arquitectura Web

  • Base de datos (Oracle, Sybase, DB2, Informix, Microsoft SQL)

  • Antivirus

  • Host

  • AS400

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.