Microsoft Corporation Business Program Manager in Mexico City, Mexico
Microsoft is on a mission to empower every person and every organization on the planet to achieve more – including our employees. Whether employees engage directly with a representative of HR, they use an HR tool, or they consume self-service content on the intranet, HR’s goal is to provide a consistent, human experience for employees that is representative of Microsoft’s values and culture.
The HR team is looking for a Content Program Manager to create, curate, and publish employee-facing self-service content on Microsoft’s intranet. Our HRweb intranet site is the source of truth where employees find answers, information, and help in their employment at Microsoft. Each month, most of our employees engage with HRweb content to help them answer questions about their employment and benefits and to solve problems. In this role, you can help make an immediate impact on the employee experience and enable self-service, ensuring employees find the right content with the right message at the right time.
Source, curate, edit, and publish content on HRweb, both proactively and reactively in response to business needs.
Handle content maintenance requests within the team’s established SLAs.
Support business projects with content strategy by scoping the project, assessing opportunities to provide self-service content for employees, sourcing the necessary content, and publishing the content by the necessary deadline.
Provide editorial oversight and guidance to content stakeholders, ensuring content is high quality and adheres to standard voice and style standards.
Analyze content performance data to understand how content is adding (or not adding) value for employees. Provide actionable recommendations to help stakeholders improve the employee experience with content.
Partner with peers to continuously improve team processes and operations, ensuring Microsoft receives strong return on investment from content results.
Knowledge, Skills, and Abilities
Excellent written and verbal communication skills in global English
Sound judgment making content decisions, focusing on the user experience as a priority
Strong project management, communications, and cross-group collaboration skills
Ability to thrive in a fast-paced, agile environment with rapidly changing priorities, including negotiating and making trade-offs when necessary
Hands-on experience writing, editing, curating, and creating a variety of content types
Strong handle on the value and use of style guides and voice principles
Experience adhering to and advocating for content strategy in an environment with competing interests and goals
Two years of experience writing, editing, and managing content in an enterprise environment
A portfolio of writing examples that demonstrate experience creating a variety of content
Two years of experience collaborating with stakeholders
Proficient using Microsoft Office applications
1+ years of experience using HTML or XML to manage content in a CMS
Experience developing and publishing content on SharePoint / SharePoint Online
Experience developing content for chatbots and/or knowledge base
Experience working in Human Resources or other organizations with compliance and regulatory requirements
Experience working with image editing software
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.