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UPMC Patient Services Representative in Mechanicsburg, Pennsylvania

Description

Our team is growing and we have a variety of opportunities available for Patient Services Representative. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!

Responsibilities:

  • Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

  • Schedule or connect patient to resources to schedule for ancillary services at checkout

  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed

  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

  • Promote MyUPMC patient portal and assist patients in registration when applicable

  • Collect copayments and any other applicable patient payments at the point of service

  • Provide a warm greeting for all patients

  • Confirm and/or update patient registration information at checkout

  • Appropriately distribute / triage phone calls to other areas and / or clinical providers

  • Schedule follow-up appointments within the practice at checkout

Qualifications

  • Completion of high school graduate or equivalent is required.

  • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.

  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.

  • Knowledge of medical terminology is preferred.

  • Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

Clearances must be dated within 90 days

  • Act 33 with renewal

  • Act 34 with renewal

  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran REQNUMBER: 409219615

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