SpartanNash Dispatcher in Lumberton, North Carolina
At SpartanNash, relationships matter and working on the Supply Chain/Distribution team isn’t just about how we serve our customers, it’s about how we treat our associates. We want you to feel valued as an individual and as part of our team. Our culture is vibrant and associates want to stay here because we have good people. It’s not unusual to see longevity of 25+ years at our facilities. We share a sense of pride and are excited to contribute to the company’s prosperity.
Responsible for dispatching driver schedules/routes and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.
Associate's Degree (Preferred) Business Administration
or college coursework in Business Administration or Supply Chain or other related area.
High School Diploma (Required)
Two years logistics/transportation experience. Must have basic knowledge of dispatch operations.
Responsibilities and Essential Duties
Responsible for dispatching driver schedules/routes for load pick-up and deliveries and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.
Ensure timely follow-up, resolution and response to any route planning or delivery timing issues that may arise; work with Transportation Supervisors as appropriate.
Maintain and update the department dispatch/communication log/software according to department procedures. Ensure information is accurate and up-to-date to ensure drivers understand all requirements for the scheduled delivery/pick-up (i.e., equipment/truck/trailer used, delivery location, pick-up/delivery time and documentation procedures, etc.) at all times during the dispatch shift.
Review, verify and process driver delivery paperwork.
Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations.
Develop and maintain good working relationships with customers and drivers
May assist with coordinating delivery changes, monitoring on-board computers, log reports and maintenance schedules, and submitting necessary information to payroll clerk.
Work with Transportation/Logistics team to schedule appointments and assist the drivers with questions or issues related to delivery appointments.
The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.
Knowledge, Skills Abilities
Good written and verbal communication skills and customer service skills; ability to interact with associates at all levels and external customers. Must be able to work in a fast-paced environment. Must be detail-oriented, organized and able to prioritize and multi-task. Good problem-solving and follow-up skills. Working knowledge of logistics operations. Proficient in MS Office (Excel and Word). Basic knowledge of DOT (Department of Transportation) regulations and familiarly with transportation systems, Cadec experience preferred.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 20 pounds. The associate is frequently required to sit/stand/walk. May be required to travel. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. The noise level in the work environment varies; office setting may be low to moderate; distribution center setting may be moderate to high.
General office equipment (i.e., computer, telephone, copy/facsimile machine, etc.)