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Lyft Vehicle Service Technician, Collision in Los Angeles, California

Vehicle Service Technician, Collision at Lyft

Los Angeles, CA

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft understands that the future of a seamless, amazing mobility experience requires more than a great app and great drivers. It also requires a great vehicle. This is why we’ve reimagined our Driver Centers to include new vehicle services that will not only improve the experience for our customers, but also reduce some of the challenges that come with being a driver. We’re continuing to grow our in-house vehicle service centers, where drivers will get high quality, affordable maintenance and repair with lightning speed.

As a Vehicle Service Technician, Collision at Lyft, you will report into our Vehicle Service Manager and will be responsible for the learning, execution, certification and improvement of our work standards and processes, which are an integral part of our overall vehicle service system. Your role as a member of our team, as is everyone's, is to focus on the improvement of the whole system, so that our customer is better served. This work requires teaming, respect, problem solving and collaboration with all parts of our organization, always keeping our customers and fulfillment of their needs as the target. The work is to better understand how your work affects all the other pieces of the process, so that when all work interacts, better outcomes are created.


  • Coordinate with Collision Customer Associate and Fleet Coordinator to intake damaged fleet vehicles.

  • Perform visual inspections and create initial walk around estimates for POV’s and DRP customers using Lyft’s Process Standards.

  • Fully disassemble damaged vehicles and input data into CCC One, following Lyft’s standards and damage formula to create a complete Estimate to submit to Insurance Providers and DRPs.

  • Ensure accuracy and perform quality checks to eliminate supplemental estimates.

  • Order and receive parts from the local vendor network, utilize “mirror matching” upon receipt of parts.

  • Create targets in Production based on volume and severity of vehicles in process.

  • Clean and detail vehicles, as needed.

  • Use a logical, structured approach towards finding solutions to problems

  • Maintain a clean and safe work environment on a continuous basis and comply with Lyft’s repair, safety, and regulatory guidelines

  • Maintain and execute system standards and visual management

  • Achieve ongoing technical and process training and certification

  • Responsible for performing and documenting daily equipment inspections and ensuring equipment is ready for use

  • Operate a variety of hand, power, and shop tools

  • Partner with team members to drive efficiency and resolve complex issues


  • Collision shop experience a plus

  • Knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles

  • Has knowledge and experience in estimating.

  • Has worked directly with Insurance companies and DRPs

  • OEM or ICAR certifications preferred

  • Must have a basic level of computer proficiency

  • Must be able to multitask and have a high level of organizational skills

  • Must have a valid unrestricted driver’s license

  • Have and maintain a satisfactory driving record and be insurable under Lyft's policy

  • Ability to use basic hand tools

  • Ability to lift and carry 50 lbs

  • Capable of standing, walking, and completing repeated physical actions and functions for 8 hours per day


  • Great medical, dental, and vision insurance options

  • Mental health benefits

  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Pre-tax commuter benefits

  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

    Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.