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Robert Half International Customer Success Manager in Los Angeles, California


*FOR immediate consideration please email Valerie Nielsen on LinkedIn with a copy of your resume*

Position: Senior Customer Success Manager

Salary: 140k base

Location: located on Los Angeles, (ideally someone local but open to candidates outside of California

Please note: this is a direct hire (not contract)

Customer Success Manager

A direct client of Robert Half Technology is looking for a well-rounded, Customer Success Manager to join their team on a direct hire basis in an effort to refine and grow their team. Our client is in the SaaS industry and the growth of their business is relying on the further development of their current team and massive growth during this time.


Must Haves

· 6+ years of professional experience

· Contact center experience – developed executed –

· Chat capability – chat conversation (bot conversation can solve the problem) what needs to happen next. Want someone who knows API integration done – chatbot flow – how to work with vendors on flows, IVR (Email / social conversations)

· BOT managers / support manager

· Tools we use: we work with Zendesk, Clarabridge, Ada, Cisco. But remember this role is to help define strategy so what we have today may or may not be what we use tomorrow. Experience with Genesys, Nice Incontact, Amazon Connect/AWS, Five9, or any host of automated self service solutions is great.

*FOR immediate consideration please email Valerie Nielsen on LinkedIn with a copy of your resume*

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: $120,000.00 - $145,000.00 / Yearly

Location: Los Angeles, CA

Date Posted: February 22, 2021

Employment Type: Full-time

Job Reference: 00320-9502861817

Staffing Area: Technology u0026 IT