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EY Client Technology Performance Leader in Los Angeles, California

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Define a new approach for metrics, processes, standards and tools to quantitatively measure and report on the progress of our e2e delivery, consistently across all projects/products, all types of demand and all Service Lines.

The role reports into the Client Technology Delivery and Quality Leader. The scope is the end-to-end software development lifecycle (for products and projects) involving all the main CT delivery functions, from demand intake to engineering to client service operations, with primary focus on implementing measurability of the development process in Engineering. Define and execute a phased plan for the rollout of the new approach, working closely with the leaders of involved functions (e.g. Engineering).

The role is key as:

  • directly impacts CT’s ability to structurally become more efficient through standardization across all dimensions.

  • infuses a “continuous improvement” mindset consistently across the entire CT practice

  • create a positive image of CT, inside and outside, of an efficient delivery organization.

Your Responsibilities

  • Ensure ongoing and full alignment with leadership of each involved function, primarily: Engineering, Demand Management and Solution Architecture, Client Service Operations, Practice/Domains, Quality Assurance/CMMI, Product Governance.

  • Work with service line leaders to get full support for the implementation of the new approach defined.

  • Provide alignment with vendors and benchmark with Best Practices

  • Promote “standardization”, i.e. operating by conforming to a set of shared standards, in order to:

  • Increase quality, because work is done in a predefined, optimized way

  • Increase productivity, because there is no need to (re)invent how to do things

  • Promote reusability, enable consistency and apples to apples comparison

  • Decrease overall costs

  • Define and implement consistency, repeatability, reusability, industrialization through solutions that can be measured

  • Coordinate the preparation of training material and training plan on new approach to be supplied to impacted functions.

  • Build and deploy a culture of Continuous Improvement.

  • Focus on implementing an e2e traceability of the delivery performances across software development lifecycle, in terms of time to market and cost efficiency

  • Work with the Productivity Improvement and Cost Efficiency Leader to make sure metrics and associated processes are the right ones to support productivity improvements

  • Ensure overall quality:

  • Work with QA leaders and make sure QA processes are fully aligned with metrics and measurement processes

  • Work with QA and development leaders to make sure methods, metrics and tools are aligned with CMMI practices

  • Identify and drive change and the supporting activities for the successful integration of delivery standards, controls and processes into CT's delivery groups

  • Evaluates the effectiveness and appropriateness of tools and methodologies to deliver against current and future delivery performance needs

  • Serve as an effective counselor, mentor and coach for counselees and mentees

Skills and attributes for success

  • Solid knowledge and working experience in design and implementation of continuous improvement plans related to software development.

  • Solid knowledge and working experience in complex transformations and building high performing organizations.

  • Clear background in supporting senior leaders and working directly with large corporation C-suite or equivalent leadership is preferred.

  • Technical expertise: strong understanding of process improvement techniques and experience applying these

  • Financials skills: understanding of key levers for structural improvement of the cost base

  • Organization skills: organized and committed to meeting deadlines

  • Leadership skills: able to lead by example, inspire other team members, set the direction

  • Manifests the highest analytical and problem- solving abilities to negotiate and manage complex and conflicting issues under management, handle ambiguity as well as multiple and shifting priorities and to drive asset management and other assigned activities into ones that are financially sound and operationally feasible.

  • Adapts communication style to the style of others. Develops rapport and remains calm under pressure. Builds strong relationships across all levels of a matrixed, geographically and culturally dispersed organization using advanced oral and written English communication skills. Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others.

  • Maintains advanced interpersonal skills to engage strategically with peers and other senior executives of the firm, in cross business aligned discussions within a matrixed, geographically dispersed organization and to build a solid network for collaboration and knowledge sharing

To qualify for the role, you must have

  • 10+ years of experience in managing senior management and management staff in Technology improvement programs with the knowledge and skills listed above

  • 10+ years of experience in Consulting and designing and driving Operational improvements

  • Experience working in Software product development projects using traditional as well as Agile methodologies

Ideally, you’ll also have

  • Experience working with ADO

What we look for

  • A self-starter, independent-thinker, curious and creative person with ambition and passion

  • A confident individual who is comfortable communicating with all rank levels

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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