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Woodlands Bank Customer Service Specialist I - Lock Haven in Lock Haven, Pennsylvania

Basic Qualifications Education/Training: A high school diploma or equivalent; specialized banking education and training. Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; ability to work well in a team environment while providing excellent customer service; moderate typing skills; moderate computer skills; thorough knowledge of branch operations; thorough a comprehensive knowledge of all bank forms and documents used in opening new accounts; a working knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products; visual and auditory skills. Experience: A minimum of two (2) years' experience in related positions normally required. General Responsibilities Responsible for performing a variety of duties to support the consumer services function of a community office; coordinating work within the office, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; assisting the immediate supervisor with administrative tasks to support office operations. Essential Duties *Performs a variety of duties to support the consumer services function of which the following are illustrative: a. Completes the documentation and performs point-of-sale processing on all types of new deposit accounts. b. Cashes checks within approved authority and within established policies; verifies signatures and checks balances. c. Sells money orders. d. Processes night and mail deposits. e. Counts, proves, and packages currency and coin. f. Provides support to office customer service personnel engaged in establishing quantitative customer service and sales objectives on an annual basis as warranted; this activity to be integrated with the office's annual marketing/sales plan. g. Provides assistance, as requested, to office customer service personnel involved in soliciting new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities. h. Provides customer service information on a timely basis in order that this information may be included as part of monthly and year-to-date performance reports. i. Serves as a member of the office sales team, e.g., Community Office Manager, Assistant Community Office Manager, etc. j. Maintains a thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs and to participate in selling in conjunction with these needs. k. Provides direct service to customers of the Bank with respect to deposit products and services; supplies pertinent information on other products and services, e.g., loans, trust, etc., as needed. l. Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems. m. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel as warranted when these opportunities are available. n. Performs regular audits on delinquency report, large cash transaction report, and Teller's cash. o. May occasionally provide work oversight to Branch staff and open and close branch as required. 2. Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information. 3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discrimi

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