Robert Half Customer Service Manager in LITTLETON, Colorado
Robert Half Finance and Accounting is partnering with a growing e-commerce company in Littleton, CO to add a Customer Service Manager to their team. This is a great opportunity for someone with 1+ years of customer services experience to join a growing company with great benefits. The Customer Service Manager is responsible for:
Maintain a staff of remote working customer service representatives, which includes hiring and training new team members, monitoring productivity and adequacy of communication, giving reviews, scheduling, mentoring, motivating, and more
Evaluation of the customer experience and providing feedback on ways to answer FAQs before they are needed
Diffuse tense situations
Customer correspondence through digital avenues
Helping figure out ways to up-sell customers whenever possible
Monitor and respond to reviews when necessary
Ensure orders are being shipped in a timely manner and correspond with Production Manager to ensure all orders are being shipped
Support team with answering Customers Messages when needed
Handling and researching customer returns and undeliverable packages
Monitoring all orders and correspondence to ensure we are meeting and/or exceeding customer expectations within our policies
1+ year of customer service experience
Previous experience in a management position a plus
Great typing and writing skills
Experience in Adobe Illustrator, a plus
Adaptable personality who is excited for change
Willingness to be flexible and help in all departments (if needed)
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.5461. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.