Cisco Partner Operations Manager in Lisbon, Portugal
What You’ll Do
As a Senior Partner and Distribution Operations Manager, you are the Partner’s primary engagement contact for delivering key Operations Services and you are able to guide them in how to leverage the full network of specialists and capabilities that are available to maximize the Partner’s productivity and growth and help them in the transition of their business into a recurring revenue business model.
This requires you to:
o Accountable for Business planning activities, prioritization and delivery of strategic initiatives in close alignment with EMEAR and Global Stakeholders, including Transformation/ Program Teams and Service Owners. o Lead broader Operations matters and be the face of Operations o Connect the dots across different departments and teams o Articulate and position Operations strategy and Client Experience Services strategy
o Understand and be able to recognize the different offers available o Acquire deep knowledge of the organizational set-up to its full extent for each for each offer o Provide operational guidance on Operations services, business processes, policies and systems, and leverage full Operations network and cross-functional teams in the backend to provide an end-to-end solution to the Partners
Who You’ll Work With
You will be part of the Client Experience Services team and will work closely with your peers in-country, regionally and globally. You will leverage the network of specialists and cross-functional teams across in-person and digital channels. With thorough understanding and knowledge of your audience, you will serve as a trusted advisor to the Partners you cover.
Who you Are
You enjoy working in a fast-paced changing environment. You'll have a passion for Customer experience, deliver a customized Operational guidance to the Partners you cover through building in partnership with those Partners an Operational Business Plan that will enable them to address their business needs, maximize their productivity and profitability.
What You’ll Bring
Bachelors + 5 years of related experience, or Masters + 2 years of related experience, or PhD + 0 years of related experience Analytical Skills: o Analyze information and work with others to evaluate alternative solutions to confirm path forward o Strong planning and analytical skills Soft Skills: o Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency o Ability to adapt quickly to changing priorities. o Explain information and effectively lay out pros and cons of alternatives to consider o Developing ability to communicate and drive improvement across cross-functional teams to improve operations metrics and customer satisfaction o Developing project management skills o Strong decision making, influencing, and negotiating skills at a departmental or region level * Excellent communication skills at all levels of management -- presentation as well as personal, soft skills * Advanced PowerPoint skills preferred
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