TEKsystems Desktop Support in LEXINGTON, Massachusetts
NTT Data is looking to bring on 2 members to their Field Service Team for the full calendar year of 2021. If the candidate shows promise over an extended length of time, and NTT has an FTE opportunity, they can work towards placing them on a more permanent basis. The NTT Data Deskside Support Technician is responsible for providing IT field service support for MIT Lincoln Laboratory, a northeast based Federally Funded Research and Development Center (FFRDC) located in Lexington, MA. This includes having solid written and oral communication skills as well as the ability to document IT problems thoroughly with close attention to detail. The ability to lift/move/set-up/break-down computer equipment is also required. ⁕ Secret Clearance Required
• Provide desktop and laptop deskside support for Windows & Mac systems • Provide technical support and training to personal computer and PC network users • Assist users in solving IT problems using available hardware and software tools • Support, install, and maintain personal computers, local area networks, operating systems, software, and related IT peripherals • Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment • Evaluate system configuration and software to ensure effective use of hardware resources • Engage with users to determine their potential future business requirements and create ways to streamline making these requirements a reality • Provide positive customer experiences when working with users • Use “Footprints” ticketing system daily to triage tickets, escalations, issues, etc.
Windows 7, iPhone, Exchange, Office, o365, desktop
Top Skills Details:
1.) 2+ years of IT Support technician experience. 2.) Experience troubleshooting, installing, and upgrading in a Windows 7 or Windows 10 enterprise environment (Experience troubleshooting in a Mac OsX environment a plus) 3.) Nice to have experience utilizing Active Directory/Microsoft Office 365. 4.) Must have an active interim or secret clearance
Additional Skills & Qualifications:
1-4 years experience in Information Technology.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.