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Robert Half Medical Customer Service Representative in Kutztown, Pennsylvania


Robert Half is seeking candidates for opportunities as a MEDICAL CUSTOMER SERVICE REPRESENTATIVE for different companies we are currently working with in and around the Lehigh Valley region. We are currently working with several prominent health organizations and facilities in the Allentown area that can offer excellent growth opportunities and impressive long-term benefits. In this MEDICAL CUSTOMER SERVICE REPRESENTATIVE position, you will be committed to providing first-class service to patients who are interested in scheduling various doctor appointments and medical procedures. This MEDICAL CUSTOMER SERVICE REPRESENTATIVE will also be focused on provide top-notch customer service to patients for other medical-related needs. The MEDICAL RECEPTIONIST may also be communicating on behalf of the facility and the first point-of-contact for patients.


Handle scheduling for over 70 hospital departments including scheduling patients for diagnostic tests, procedures, pre-admission testing, coordinating STATs with departments, rehab and physician appointments

Responsible for obtaining patient's insurance and verifying patient demographics

Educates patients, families, and physician offices regarding department protocols and testing criteria

Responsible for handling inbound calls, outbound calls, indexing scripts/orders, scheduling PAT appointments, completing work lists utilizing order facilitator

Additional clerical tasks as assigned

This MEDICAL RECEPTIONIST role will be your chance to contribute and make an impact within the community, so apply today! 610-882-1700



At least 1-2 years' in Medical or Physician scheduling experience

Previous experience in a call center environment specializing in Health Insurance or Scheduling a plus!

Success-Driven customer service skills

Excellent verbal and written communication skills

Excellent organizational skills

Bilingual in Spanish preferred, not a requirement!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( .