Job Information
Citizens Bank Collection Recovery Senior Specialist in Johnston, Rhode Island
Description
As a successful member of the Liquidation team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:
Timely arrangements of post repossession letters, liquidation processes and quality controls
Complete account maintenance, in accordance with our SLAs.
Ability to multi-task and work independently in a fast paced work environment
Ability to de-escalate situations and maintain professionalism at all times
Maintaining compliance with all banking requirements
Qualifications
Experience and Skills:
1+ Year of Customer Service Experience/Collections experience
Excellent verbal, written, and problem solving skills
Able to prioritize and manage daily workload
Ability to work in a team, fast paced, fun environment
Computer proficiency and ability to adapt
Self-motivated attitude with a desire to succeed
Hours & Work Schedule:
Hours per Week: 40
Work Schedule: Monday-Friday 8am to 4:45pm
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
