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Citigroup Operational Risk Officer - GCB NAM AML & Sanctions Issue Manager in Jacksonville, Florida

The CBORC Issues Manager is responsible for driving the end to end process spanning the life cycle of an AML business issue including: identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Issue Owners within the U.S. Consumer Bank (Branded Cards, Retail Services, and Retail Bank).


  • Identify the Owner for an issue and engaging key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, Business Operational Risk Management, and other relevant support functions as appropriate throughout the issues management process.

  • Facilitate the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.

  • Assess and recommend issue severity to drive expectations on resolution activities and timeliness.

  • Provide insight and consultative support to the Issue Owner on remediation approaches, timelines and compensating controls.

  • Inform and support the Issue Owner through the managing of project plan and deliverables to ensure issues are resolved and remediated within control limits in the expected timeframes.

  • Implement issues data quality and reporting standards in accordance with the Business Operational Risk Management policy to ensure that all relevant information, including issue definitions, root cause, remediation, and financial impacts, are captured accurately and are understandable to broader audiences.

  • Support additional oversight and validation routines required by functions such as Internal Audit and Compliance.

  • Ensure that all relevant issues are tracked in the appropriate systems of record.

  • Drive a holistic view of the issue to ensure impacts to other lines of business or functions are identified and communicated to relevant stakeholders.

  • Work with partners to develop a culture that fosters self-identification of business issues.

  • Support reporting and analytics for Issues Management.

Qualifications :

  • 6-10 years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management.

  • Knowledge of and experience with Citi Anti-Money Laundering (AML) and Sanctions programs preferred.

  • Experience with remediation and remuneration preferred

  • Bachelor's degree required; advanced degree a plus.

  • Strong verbal and written communication skills, including presentation skills.

  • Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.

  • Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities.

  • Strong judgment and critical thinking skills.

  • Self-motivated with a passion for establishing and maintaining a culture of control within the business.

  • Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Compliance, Business Operational Risk Management, Government and Regulatory Affairs.

  • Demonstrated ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.

  • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.

  • Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable rules, regulations, and processes.

  • Pragmatic problem-solver, forward thinker with independence of thought.

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.