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AT&T Senior-Software Engineer in Irving, Texas

Synopsis of Position :

Software Engineer that will support AT&T Network Operation Center's in support of fault management and automation/tooling efforts. The ideal candidate will be responsible for identifying and implementing best practices via automated solutioning. The candidate will be required to follow standard software development life cycle like analysis, design, development, data conversion, data security, system integration and implementation. The candidate will work with both internal and external organizations to assess the requirements, schedule projects, and develop tooling and automation as the business needs require. The candidate will be expected to attend technical meetings, design reviews, and working group meetings, and to ensure that external systems deliver key reference data. The candidate must be capable of working independently and have a desire to work in a very active and challenging environment. The candidate must have strong written and verbal communication skills in addition to strong project management skills.

Previous work experience and/or certifications w/ServiceNow is desired for this position. Ideal candidate will:

  1. Develop, architect solutions, design, enhance, administer, and support ServiceNow ITOM and business rules

  2. Analyze, troubleshoot, and fix identified ServiceNow system issues / operational support incidents

  3. Formulate testing approach, develop test cases, and execute testing plans

Desired Skills:

  1. Demonstrated ability with ServiceNow incident, change, problem, request, CMDB, and overall knowledge of ServiceNow solutions across multiple products such as GRC, Security, ITOM, ITBM or ITSM, SAM, CSM, HRSD, Portal, etc.

  2. Skilled in PERL, PHP, SQL, JavaScript and/or jQuery and be comfortable programming using working in a Unix or Linux environment.

  3. Knowledge of programming/scripting languages and of web-based protocols (e.g. Web services, SOAP, REST, WSDL, XML) preferred

  4. Experience with relational databases such as MySQL and Oracle

  5. Experience with front-end technologies (HTML, JavaScript, CSS)

  6. Bachelor's or master's degree from an accredited college/university in a business or technology related field or the equivalent work experience

  7. Very strong technical skills with a proven record of strong architecture and design experience

  8. Good interpersonal skills with a customer centric attitude; ability to adapt with the team.

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.