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ServiceNow, Inc. Mgr, Data Informatics Mgmt (MDM) in Hyderabad, India

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

  • Partner with HQ IT MDM and the BI team to develop a high-quality Data, Analytics delivery, communication and customer engagement model for the delivery of all MDM programs and ongoing data operations

  • Work closely with the team and any services vendors on successful release management

  • Collaborate with architects, transformation team and deliver a successful intake process

  • Establish delivery and communication strategy milestones, ownership and drives successful execution

  • Ensure excellent quality of deliverables and high customer satisfaction

  • Provide rapid response, manage and drive production and delivery issues and risks to resolution and implement preventative action

  • Collaborate closely with other development teams (and managers) across Business Units to help with continuous improvement of the architecture, tools and processes

  • Follow all documented architecture, design & deployment processes to ensure compliance with policies

  • Cross train other team members and convey value delivered on key initiatives to broader organization

  • Communicate status regularly with stakeholders and executive sponsors

  • Management and execution against project plans and delivery commitments

  • Manage the day-to-day activities of the team within an Agile/Scrum environment

  • Champion of people management aspects – Reviews , Career growth and aspirations

To be successful in this role you have:

In order to be successful in this role we need someone who has:

Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Information Systems or similar

  • 10+ years of experience in managing and delivering business or IT projects

  • 10+ years of relevant work experience (Finance, Sales systems and applications, Data Management and Data analytics)

  • Experience in the full lifecycle of Data, Analytics and MDM solutions.

  • Possess knowledge of internal support systems (e.g., Workday, SFDC, Oracle)

  • Strong commitment to customer satisfaction

  • Demonstrated commitment and achievement to delivery excellence

  • Experience working with large multi-disciplinary teams to deliver business outcomes

  • Excellent facilitation skills

  • Ability to meet deadlines

  • Experience in managing team (s ) , demonstrating strong people management skills

  • Expertise in working with cross functional teams across different geos

  • Excellent communication skills, ability to drive projects across broader geographically disperse team


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page ( to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.