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Wells Fargo Auto Relationship Manager in Huntsville, Alabama

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

As part of Wells Fargo Auto, the Auto Relationship Manager will be responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. The Auto Relationship Manager assesses the needs of the auto dealer to ensure satisfaction. They will be expected to understand the profitability and risk of the ongoing relationship. They are afforded the opportunity to develop and implement procedures to improve relationships while also maintaining profitable relationships. In addition, they are responsible for securing any money owed to WF Auto (i.e., booksheet discrepancies, rebatables, etc.). The RM assists in clearing any customer generated complaints through the LOB or Enterprise complaints office while ensuring processes within the market territory support corporate objectives.

Responsibilities include:

  • Requires travel within an assigned territory. Must live in assigned territory.

  • Uphold, support, foster and engage in Wells Fargo Vision and Values

  • Be able to assess a dealer’s needs and provide solutions to help them succeed financially

  • Train and educate dealers around Wells Fargo products and services

  • Maintain accurate dealer contact information

  • Responsible for partnering with other LOB within Wells Fargo

  • Ability to prospect dealer opportunity within an assigned market

  • Responsible for driving in applications from active dealerships

  • Complete annual dealer needs assessment

  • Ability to build relationships at all levels of the dealership

  • Meet pre-defined expectations for calling activity with accurate documentation in SOR both pre-call and post-call

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 3+ years of relationship sales experience, relationship management experience, or a combination of both

Desired Qualifications

  • Auto finance experience

  • Strong prospecting, sales, negotiation, and influence skills

  • Ability to negotiate, influence, and collaborate to build successful relationships

  • Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met

  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills

  • Ability to interact with all levels of an organization

  • Ability to interact effectively and confidently with senior management

  • Strong organizational, multi-tasking, and prioritizing skills

Other Desired Qualifications

  • Auto dealer management experience

  • Ability to travel within assigned territory

Job Expectations

  • Ability to travel and have residency in assigned territory

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

  • Ability to work additional hours as needed

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AL-Huntsville: Min: $63,900 Mid: $90,000 Max: $116,100

Street Address

AL-Huntsville: 408 Franklin St Se - Huntsville, AL

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Company: Wells Fargo

Req Number: 5582830

Updated: 2021-06-13 01:52:00.768 UTC

Location: Huntsville,Alabama

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