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MD Anderson Cancer Center Financial Clearance Operations Manager in Houston, Texas


The Manager of Financial Clearance Center is responsible for managing, directing and monitoring all operational aspects associated with the daily operations of the Financial Clearance Center. The Manager will provide direction and support to the Supervisor to assist with establishing clearly defined workflow requirements for the staff. The Manager will assist the Director with setting and implementing the strategic goals for the Financial Clearance Center to ensure adoption and adherence of quality standards that minimize the institution's risk and enhance the patient experience. This position is responsible for overseeing and enforcing compliance with established FCC policies and procedures. Prepares, analyzes and summarizes reports made available to the Director regarding FCC productivity and the quality of staff performance, with recommended strategies for operational improvement.

  • Having Coachability means you are engaged in relentless learning. You constantly ask questions and stay curious. You understand that the organization constantly evolves, and you should as well. (Competencies: Develop Oneself, Adaptability)

  • You must first hold yourself accountable through Professionalism. When you move to Accountability for others, you must communicate in a way that compels them into action and drives them to achieve goals. (Competencies: Strategic Thinking, Provide Direction, Influence, Interpersonal Communication)

Major Work Activities

  1. Develops, implements, manages and monitors all FCC processes related to eligibility and verification of benefits, pre-authorization of services, patient financial assistance and financial counseling activities

  2. Provides direct support to the Supervisors and sets appropriate expectations regarding FCC verification, pre-authorization, collection and counseling standards through established departmental policies and procedures

  3. Responsible for the development of new programs to improve the coordination and delivery of FCC related activities to ensure ongoing maintenance of efficient and effective operational workflows related to the financial clearance new and existing patients

  4. Demonstrate, through plans and actions, that there is a consistent standard of excellence to which all department work is expected to conform

  5. Collaborates closely with key stakeholders in Patient Access, including direct interaction with physicians and clinic support personnel on all escalated FCC activities, financial reporting matters, operational outcomes and issues to assist with developing and maintain productive working relationships

  6. Ensures appropriate communication is maintained with physicians, Patient Access support staff, third party payors, and the patients and their guarantors to assist with optimizing appropriate financial clearance, timely access to care, appropriate billing of services, maximum revenue collection and high customer satisfaction

  7. Supports the Director in developing FCC strategies that support operational improvement, optimization of reimbursement and ongoing enhancement of the patient experience

  8. Assists the Director with any required education, training, hiring, evaluating and counseling of FCC employees

  9. Provides assistance with special projects as assigned

Required Education:

Bachelor's degree in Business Administration, Healthcare Administration or related field.

Required Experience:

Six years of experience in of experience in revenue cycle management functions such as: insurance and benefits verification, preauthorization of care, and financial counseling to include four years of supervisory or management experience. May substitute required education degree with additional years of equivalent experience on a one to one basis. Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience.

Preferred Experience/Slills:

Call Center experience, experience with process improvement projects and is comfortable with developing training materials, experience with presenting to large groups, good customer service skils, leadership experience, knowledgable of Epic, experience with Excel and creating reports.

Other Requirements:

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.

Additional Information

  • Requisition ID: 151767

  • Employment Status: Full-Time

  • Employee Status: Regular

  • FLSA: exempt and not eligible for overtime pay

  • Work Week: Days

  • Fund Type: Hard

  • Work Location: Hybrid Onsite/Remote

  • Pivotal Position: No

  • Minimum Salary: US Dollar (USD) 97,500

  • Midpoint Salary: US Dollar (USD) 122,000

  • Maximum Salary : US Dollar (USD) 146,500

  • Science Jobs: No