SAP Customer Engagement Manager in Houston, Texas
Requisition ID: 293172
Work Area: Sales
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PM
Original Posting Date: 06/10/2021
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.
Purpose and Objective:
SAP America Inc. seeks a Customer Engagement Manager at our Houston, TX location responsible for delivering business results through customer management and engagement over the life cycle of SAPs relationship with the customer.
Expectations and Tasks:
Drives customer success within a geographic region or strategic industry, working cross functionally within CCO (Chief Customer Office) as well as more broadly across the commercial organization (Sales, Support, Seller Management and Services Delivery) to insure profitable adoption of SAP Cloud solutions. Oversees a team of engagement executives by region or industry to implement, expand and scale business operations to achieve revenue and business cases goals defined in our contracts with customers within the term of the agreements. Improve customer retention and reference-ability by delivering region or industry target rates for Contract renewal. Improve customer satisfaction over baseline as defined by SAP Net Promoter metrics. Serve as a key member of the customer engagement leadership team with responsibilities for existing Customer Management and the profitable revenue growth. Primary customer engagement leadership in the region and manage the further successful development of the customer engagement operations in the region or industry. Support regional business development initiatives, working with Sales, Marketing, Eco Systems teams to expand market and customer awareness related to SAP Cloud solutions within region or industry. Identify, develop and/or enhance the SAP Cloud line of business and SAP brand and value proposition within the region by providing strategic direction to the group and regional team with respect to all Customer Accounts. Provide operational oversight into Account Management, including Customer Reviews, Solution Renewals and Expansions. Work with the team to analyze customer business and market trends to develop customized engagement strategies. Maximize the targeted customers use of the SAP Cloud solution(s). Provides direction to form strategic account plans, including customer profiles, targeted programs, application descriptions, forecast reports, and action items. Promote the implementation of corporate policies related to company operations, financial performance, business growth, and human resource development in the region. Assess the performance of the region to establish internal strengths and weaknesses, providing recommendations on the development of people, reengineering of business processes, alignment of technologies to suit developing business and customer needs and realignment of strategy to achieve regional targets. Telecommuting permitted. 50% travel required
Education and Qualifications/Skills and Competencies:
Bachelor's degree in Supply Chain Management, Business Administration, Information Systems, or a related field of study and 7 years of experience required. The company will also accept a Master's degree and 5 years of experience.
Experience must involve 4 years in the following: Support sales specialists and be part of the sales team in charge of supply chain planning solutions, supporting the short-long term results; Technical supply chain skills involving Integrated Business Planning (all modules), Manufacturing & Engineering Management, Asset Management, Predictive Maintenance Management, Warehouse Management, Transportation Management and Global Track and Trace (GTT); Guarantee the customer success of SAP Digital Supply Chain solutions including engagement and adoption plans as well as post-sale account strategies to ensure profitable growth for clients; working with multicultural and multifunctional teams, coordinating local and remote teams; and Develop and implement comprehensive sales strategies to maximize opportunities, working closely with Business and Customer Service areas to ensure complete alignment regarding accounts, market penetration and growth plans. Experience must also include: Using Scrum/Agile methodologies and PMI best practices as a project management methodology; and Supply Chain and Procurement knowledge, EDI portal implementation and management. Telecommuting permitted. 50% travel required
Travel: Telecommuting permitted. 50% travel required.
Internal use only: reference code lhrs0000
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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