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APL Logistics Americas, Ltd Regional Control Tower Support Manager in Hong Kong, Hong Kong

Key Accountabilities:

  • Take lead to ensure service performance compliance, meet and exceed the accounts’ expectations

  • Actively engage with country, regional and global teams including operations, account team & SME’s to proactively drive operations efficiencies via corrective and preventive action plans

  • Act as account’s focal point of contact on program performance, drive regular KPI & performance review, QBR/YBR together with the Key account Manager

  • Ensure active progress on account roadmap, aspires continual growth of global partnership with the key accounts

  • Manage and monitor new program implementation

  • Regular engagement with various levels of the accounts’ stakeholders with the support of key account manager

  • Work very close with the key account manager to proactively identify opportunities to grow new business

  • Support response to RFP/RFQ, work with the key account manager & coordinate with internal teams to compile service proposals

  • Engage in the global account team efforts to strengthen global partnership with the key account

  • Assist the key account manager on sharing best practices with the customer & account team to pursue new initiatives and new business


  • University Degree holder or equivalent qualification

  • 3-5 years’ working experience in the logistics or related industries

  • Experience in the retail industry or managing global retail accounts will be an advantage

  • Strong communication skills, written and verbal in English

  • Strong process management, analytical and problem-solving skills

  • Strong in PC skills: MS Excel, MS PowerPoint & word

  • Logistics/Supply Chain Business knowledge

  • Ability to meet deadlines

  • Strong ability to effectively adapt to new IT technology

Job: *Logistics

Organization: *Vertical Retail

Title: Regional Control Tower Support Manager

Location: HK-HK-Hong Kong

Requisition ID: 210000UV