Goldman Sachs & Co. Corporate and Workplace Solutions, APAC Hospitality Operations Manager, Vice President, Hong Kong in Hong Kong, Hong Kong
MORE ABOUT THIS JOB
Who We Are
The Corporate and Workplace Solutions Division (CWS) is comprised of Corporate and Workplace Solutions and the Office of Global Security. Our team focuses on commercial management, client support, advisory solutions, strategic planning, risk management, people security, real estate strategy and the enablement of collaboration and productivity tools across the firm.
Corporate and Workplace Solutions
We deliver a world-class work experience and environment, managing the firm’s corporate real estate strategy, client engagement solutions, essential commercial and risk management functions and flexible digital workstyles that drive the firm’s operating efficiency and productivity.
How We’re Organized
Real Estate - Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include Real Estate Strategy, Real Estate Development and Facilities.
Spend Management - Aligns all commercial advisory and risk management functions that drive operating efficiency. Departments include Product Finance, Strategic Sourcing, Third Party Governance, Procure to Pay and Infrastructure & Transformation.
Client Engagement - Reflects partnership with internal clients in developing and delivering world-class solutions for the firm. Departments include Document Management, Events, Hospitality and Travel.
CWS Engineering - Aligns all engineering functions integral to the successful performance of the division. Departments include Digital Workplace, Client & Production Engineering, Corporate Engineering, Spend, Data & Automation and Product Success & Delivery Engineering.
Divisional Management (COO) - Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include Business Unit Management, Communications and User Engagement, Risk and Environmental, Social & Governance.
RESPONSIBILITIES AND QUALIFICATIONS
The Hospitality Operations Manager leads the APAC team with specific management responsibility for delivering excellence in Dining, Conferencing and Reception Services in all offices of in Asia Pacific including Japan.
The ideal candidate should have a minimum of ten years of experience in a hospitality operations role with strong day to day management of people, fast-pace, large scale and sophisticated front of house hospitality operations. Preferable candidate will have experience working in the hospitality industry and Chinese / Japanese language capabilities.
HOW YOU WILL FULFILL YOUR POTENTIAL
Ensure delivery of appropriate client experience across all service lines as part of an integrated global program. Primarily, the Operations Manager role encompasses the below parameters:
Ensure the seamless delivery of services across the different business lines, in adherence to Global Service Standards and latest operating protocols
Develop and hold relationships with key business stakeholders to support the operation, drive improvement and maximize the impact of client interactions
Partner with our vendors to deliver a best-in-class Hospitality provision. Develop vendor relationships at a local and a country CEO level to ensure that GS continues to benefit from the broader relationship, and is in-tune with corporate strategy and latest industry trends
Oversee the annual budgeting process for Hospitality, review and approve invoices, and variances in operating spend. Review requests for capital investment for suitability and route accordingly for approval.
Identify operating efficiencies but using data to provide insights to optimize operations, and deliver a smarter service
Ensure operations meet the highest H&S and food standards. Ensure adherence to audit protocols and ensure risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner.
Bring insights into the business by developing relationships with peers, other vendors and within the industry more broadly
Provide a point of escalation for any operational issues, relating to delivery of services such as trouble shooting service issues or service risks
Contribute to Real Estate projects, and drive Hospitality requirements supporting the design and operation of future amenity space
Partner with the ESG team to sustainability across the Hospitality businesses, in particular the elimination of single use plastics, and Tier 2 diverse vendor spend
Support an integrated workforce experience across Client Engagement, looking for opportunities to connect services provided by different team
Collaborate with the HCM – Wellness and internal/external auditors and other similar stakeholders to ensure compliance with Hygiene, Health and Safety best practices
Operational vendor management - driving the seamless integration of vendor services to a ‘one team’ model. Maintain relationships with existing vendors and identify and develop potential partners, drive industry innovation, implement best practices etc.
Develops & manages commercial relationships service providers and strategic partners
Liaison with revenue partners on industry trends & relationship with firm clients
Manages significant RFPs
Vendor Management Office and Procurement Contract Management liaison
People management – develop talent across the team, ensure appropriate coverage across the regional footprint and ensure team has the right level of support from regional operating partners
Oversight of compliance processes across the business, incl. technology requests, mandatory training
Be an ambassador for the CWS brand and promote it through marketing
HOW YOU WILL FULFILL YOUR POTENTIAL
Functional Expertise -10 years’ experience as an operational manager with front of house hospitality experience in a 5-star environment. Up-to-date with emerging business, economic, and market trends
Technical Skills- Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate financial/analytical skills. Experience in Hospitality Space planning
Drive and Motivation- Successfully handles multiple tasks, takes initiative to improve his/her own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks
Client and Business Focus- Effectively handles difficult requests, builds trusting, long-term relationships with clients, helps the client to identify/define needs and manages client/business expectations. Ability to develop credibility with clients at all levels within the firm
Relationship management –engages and influence partners and drives service excellence through these relationships
Teamwork– Gives evidence of being a strong team player, collaborates with others within and across teams, encourages other team members to participate and contribute and acknowledges others' contributions
Communication Skills- Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others.
Judgement and Problem solving- Thinks ahead, anticipates questions, plans for contingencies, finds alternative solutions and identifies clear objectives. Sees the big picture and effectively analyses complex issues
Creativity/Innovation –Creative strategist and problem solver who delivers dynamic solutions. Looks for new ways to improve current processes and develop creative solutions that are grounded in reality and have practical value
Influencing Outcomes- Presents sound, persuasive rationale for ideas or opinions. Takes a position on issues and influences others' opinions and presents persuasive recommendations
Commercial Effectiveness- Contributes to the firm’s commercial performance. Demonstrates a keen sense of what commercial success looks like and a how it can be achieved. Understands clients’ goals and objectives
Schedule TypeFull Time
RegionAsia Except Japan
DivisionCorporate and Workplace Solutions
Business UnitClient Engagement