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Marriott Spa Therapist and Receptionist Dual Role Full Time in Hertfordshire, United Kingdom

Job Number 21103443

Job Category Spa

Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom

Brand Marriott Hotels Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

HOTEL SUMMARY

With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Hotel & Country Club makes a lasting impression. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted treatments for the discerning. With your skills and imagination, together we will innovate and reinvent the future of travel.

POSITION SUMMARY

With previous experience as a spa therapist we are looking for a new team player to help run the Country Club & & Spa reception area, the main purpose of the role is to provide a caring, friendly, and efficient service to our members and guests. With an emphasis on excellent customer service we ensure our guests receive a seamless experience, as such the role may from time to time require you to step in and cover treatments at short notice, a back ground and qualification in beauty therapy is therefore essential.

Skills and Knowledge

  • Flexible approach to working hours including early starts, evenings & weekends

  • Strong Communication skills

  • Pro-active and reliable

  • Able to work alone and within a team

  • Excellent interpersonal skills

  • Excellent level of spoken and written English

  • Excellent Presentation

  • Excellent Customer Care Skills

  • Able to deal with difficult situations professionally and efficiently

  • Ability & desire to attend internal & external training courses

Critical Requirements

  • Spa/Beauty qualification at NVQ Level 3 or equivalent essential

  • Ability to work weekends essential

This is an excellent opportunity for someone looking to dip their toes into customer service as well as providing holistic treatments. The role will keep you motivated and engaged as you will experience two different aspects to the customer's journey. In return we will offer

  • Competitive pay dependant on experience & qualifications

  • 10% retail commission

  • 40 hours per week

  • 28 days paid annual leave (includes Bank Holidays) going up to 35 days

  • Company pension

  • Training and educational opportunities

  • Free Uniform and PPE

  • Generous discounts on onsite F&B (50%) and heavily discounted room rates for you & friends and family

  • 30% discount on Spa & Golf retail

  • Free use of the golf course, preferential rates for family

  • Free use of Gym, Pool, Sauna/Steam room

  • Free Meals provided on duty

  • Cycle to work scheme

  • Childcare vouchers

  • Car lease schemes

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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