VMware Junior Network Virtualization Support Engineer in Heredia, Costa Rica
As a Junior Network Virtualization Engineer, you will have the opportunity to join an elite technical support team. You will work on the newest technology in some of the largest networks in the world.
We believe in building a highly collaborative team that thrives on resolving complex issues. Our team vision is that everyone has something to contribute and we can all always learn something new. From the first day, you can expect to be included in multiple opportunities to share your experience and knowledge of both technology and customer management.
You will provide technical support to both staff and customers who are working to implement VMware NSX platform and related products. You can expect to be presented with new challenges daily and many opportunities to grow your craft as an NSX engineer. To support your growth, you will receive top-notch continuous training in both virtualization and networking.
Own and drive the customer experience throughout the lifecycle of a Service Request.
Resolve technical issues through diligent research, reproduction, and troubleshooting.
Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
Get familiarized with how NSX interact with our external customer, partners, and internal teams.
Take on problems and engage with NSX Engineering on customer reported issues, including identifying viable workarounds.
Be self-driven on engagement of technical resources to increase business acumen
Respond to customer inquiries - via email and telephone.
B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
Networking: understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management.
CCNA or equivalent certification and/or related work experience
Basic understanding of Linux/UNIX based operating systems including CLI skill set and working knowledge of the general system and network troubleshooting tools (e.g. Wireshark)
Highly Preferred Skills
Familiarity with systems management concepts, processes, and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management
Basic understanding of VMware ESX Server or VMware products
Fundamentals of OSI networking, firewalling, and load balancers
Basic concepts of Cloud Management Platforms such as OpenStack, Cloud-Stack, vRA including Networking enabled by software
Previous Enterprise Technical Support.
This job requisition is not eligible for employment-based immigration sponsored by VMware
Category : Client Support
Subcategory: Technical Support
Experience: Entry Level
Full Time/ Part Time: Full Time
Posted Date: 2021-09-14
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