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Dignity Health Patient Registration Lead in Henderson, Nevada

Patient Registration Lead

St Rose DominicanHenderson, Nevada

Requisition ID 2022-262066 Employment Type Full Time Department Patient Registration Hours/Pay Period 72 Shift Night Weekly Schedule 7p-7:30a Thursday - Friday and 6p-6:30a Saturdays Remote No Category Billing and Scheduling

Overview

As the community’s only not-for-profit faith-based healthcare system; Dignity Health Nevada has been guided by the vision and core values of the Adrian Dominican Sisters for more than 70 years. As the Henderson and Las Vegas communities grow Dignity Health-St. Rose Dominican facilities and its more than 3400 employees will continue the Sisters’ mission of serving people in need. St. Rose Dominican is a member of Dignity Health one of the nation’s largest healthcare systems a 22-state network of more than 9000 physicians 60000 employees and 400 care centers including hospitals urgent and occupational care imaging and surgery centers home health and primary care clinics. Headquartered in San Francisco Dignity Health is dedicated to providing compassionate high-quality and affordable patient-centered care with special attention to the poor and underserved. You can also follow us on Twitter and Facebook.

Responsibilities

Position Summary:

Employing excellent customer service skills, the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules.

  • The Patient Registration Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them.

  • The Patient Registration Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities.

Qualifications

Minimum Qualifications:

  • Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role. 4 to 5 years preferred.

  • Applicable education and/or training can be used to balance a lack of experience.

  • Minimum 2 years of experience in customer service, preferably in a healthcare environment.

  • Thorough understanding of insurance policies and procedures.

  • Thorough understanding of charity care programs as well as the various government and non-government payment assistance programs preferred. Working knowledge of facility pricing structure and cost estimates.

  • Basic knowledge of ICD-9 (10) and CPT terminology.

  • Working knowledge of medical terminology.

  • Able to perform basic mathematics for payment calculation.

  • Experience in requesting and processing financial payments.

  • Intermediate to advanced computer skills. Excellent interpersonal, communication and customer service skills.

  • High school diploma, GED or equivalent required.

Preferred Qualifications:

  • One (1) or more years of supervisory experience strongly preferred.

  • Associate Degree strongly preferred.

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOLawPoster.pdf)

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.

Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

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