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Custom Computer Specialists Help Desk Analyst in Hauppauge, New York

Help Desk Analyst

Location

Hauppauge, NY

Company Order Number

2155

of openings

7

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Custom Computer Specialists, Inc. is one of the largest Technical Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

OVERVIEW

This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12 students in a Distance Learning environment. This position is based in Hauppauge, NY.

RESPONSIBILITIES

  • Receives incoming support requests via phone, chat and email

  • Triage and create ticket in ticketing system

  • Monitor and follow up calls in help desk queue

  • Monitor and follow up calls in email queue

  • Provide resolution and assistance to standard operating systems

  • Provide resolution and assistance to standard supported applications: Google Classroom, Google Docs, MS Office, Chrome, Internet Explorer, Antivirus and other supported proprietary applications and systems.

  • Assign call tickets to related IT groups for further support

QUALIFICATIONS

  • Google certification a plus

  • A+ certification preferred

  • Network+ certification preferred

  • Mac OS support preferred

  • 1-2 years’ experience in a support role

  • Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

  • Excellent customer service skills

  • Excellent verbal and written communication skills

  • Ability to work independently and as part of a team

  • Ability to troubleshoot hardware and software problems

  • Knowledgeable on software installations, Antivirus and malware/spyware

  • Knowledge of the Internet, Google Docs and Microsoft Office

  • Spanish speaker a plus

  • Need to be able to work flexible hours between 7AM and 10PM

Custom Computer Specialists Offers:

  • Competitive salaries

  • Comprehensive benefits including:

  • Medical and dental plans

  • Company Paid Vision and Short and long term disability plans

  • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

  • 401K with employer match

  • Tuition reimbursement

  • Onsite Fitness Center (or gym membership reimbursement for client or satellite based employees)

  • Company paid life Insurance

  • Paid holidays and vacation

  • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.

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