Custom Computer Specialists Help Desk Analyst in Hauppauge, New York
Help Desk Analyst
Company Order Number
Custom Computer Specialists, Inc. is one of the largest Technical Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12 students in a Distance Learning environment. This position is based in Hauppauge, NY.
Receives incoming support requests via phone, chat and email
Triage and create ticket in ticketing system
Monitor and follow up calls in help desk queue
Monitor and follow up calls in email queue
Provide resolution and assistance to standard operating systems
Provide resolution and assistance to standard supported applications: Google Classroom, Google Docs, MS Office, Chrome, Internet Explorer, Antivirus and other supported proprietary applications and systems.
Assign call tickets to related IT groups for further support
Google certification a plus
A+ certification preferred
Network+ certification preferred
Mac OS support preferred
1-2 years’ experience in a support role
Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
Excellent customer service skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Ability to troubleshoot hardware and software problems
Knowledgeable on software installations, Antivirus and malware/spyware
Knowledge of the Internet, Google Docs and Microsoft Office
Spanish speaker a plus
Need to be able to work flexible hours between 7AM and 10PM
Custom Computer Specialists Offers:
Comprehensive benefits including:
Medical and dental plans
Company Paid Vision and Short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Onsite Fitness Center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
Custom Computer Specialists is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.