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Telerx Marketing Inc dba C3i Solutions Analyst -Help Desk in Hanover Township, Pennsylvania

Reference #: 4192104Analyst -Help DeskPennsylvania0-2.5 YearsUSASR NumberC3I/C3I/2021/1427136Job Description (Posting).Helpdesk (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases (5.) To update worklogs and follow shiftor escalation process and process compliance (6.) Work on value adding activities such Knowledge base update and self developmentQualificationDiplomaSkill (Primary)Support Competencies (C3i DPO)-Support (C3i DPO)-Customer ServiceEntityINFRANo. of Positions1Employee GroupBusiness Line FTAuto req ID794559BRCityLuzerne CountyC3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V