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Joerns LLC Delivery Technician in GIBSONIA, Pennsylvania

Position Summary The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/care giver on the safe operation and use of company product. This individual will also be responsible for product care and maintenance, product repair, warehouse/shop duties, vehicle care and maintenance, and tracking of inventory at all times. Major Duties and Responsibilities *Work/drive safely in all aspects of job *Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner *Instructs and demonstrates patient/care giver/nurse on proper and safe use of product *Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure *Completes vehicles safety checks in accordance with set procedures. *Drives safely and defensively obeying all traffic law *Provides safe environment for the patient at all time *Checks electrical outlets for power and proper ground when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures *Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines *Rotates on-call availability with Field Service Technicians, including nights and weekends *Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures *Complete all required training Required Education High School Diploma or equivalent Required Skills and Experience *Valid Driver's License *2 years of customer service or comparable experience *Must be dedicated to providing outstanding customer service *Must have ability to work extended hours, including some evenings weekends and travel *Ability to safely lift, push or pull up to 50 lbs with or without accommodations *Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations *Must possess or be able to complete requirements of Department of Transportation (DOT) physical Preferred Skills, Experience and Education *Previous driving/delivery experience *Previous durable medical equipment (DME) experience is preferred *Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android *Ability to work independently and in team environment *Good communication skills (verbal and written), along with good organizational skills *Previous Patient care experience

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