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M&T Bank CAM Manager III / Business Banking in Getzville, New York

R25051

Overview:

Responsible for managing supervisors or managers within within one or more functional areas. Manages 15+ FTEs with 2 or more supervisor-level direct reports (or with fewer employees and no supervisor- or manager- level direct reports if covering diverse disciplines and/or complex functions).

Primary Responsibilities:

  • Oversee the daily activities and ongoing strategic planning of one or more units of a division, ensuring quality standards are maintained in accordance with M&T and division policy and that all activities of the unit are performed in compliance with applicable law and regulation, and where relevant, investor guidelines.

  • Direct staff in the appropriate techniques of customer service, collections or account servicing.

  • Resolve disputed transactions in a timely and cost-effective manner. Negotiate effectively on customer calls.

  • Coordinate compilation of month-end data for distribution to and decision-making by management.

  • Interact routinely with division management to establish business objectives.

  • Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans.

  • Evaluate unit processes, procedures and policies routinely and approve changes to increase operational efficiency of units managed.

  • Analyze complex situations and develop solutions that align with M&T's Risk Appetite.

  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

  • Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities:

Manages workflow with a large amount of complexity and risk exposure and acts largely independently. External contacts include customers, vendors, outside agencies and attorneys. Has charge off authority within established authority levels.

Supervisory/ Managerial Responsibilities:

Manages multiple teams.

Education and Experience Required:

A combined total of 8 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 1 year managerial experience.

Excellent customer service skills with the ability to use tact and diplomacy.

Strong knowledge of relevant spreadsheet, word processing, and presentation software.

Education and Experience Preferred:

Bachelor's degree.

Excellent oral and written communication skills.

Strong knowledge of departmental systems, documents and procedures.

Proven ability to motivate team and handle conflict without alienating others.

Location

Getzville, New York, United States of America

At M&T Bank, we make a difference in people’s lives . For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers.

Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report (https://www3.mtb.com/homepage/careers/why-work-at-m-and-t) to learn how it feels to be one of our 17,000+ employees.

We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences.

We support our employees every step of the way.

  • Competitive compensation

  • Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance

  • Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO

  • 401(k) match at 5% with options for Roth and discretionary employer contributions

  • A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more

  • Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts

We need you. Are you ready to join us? Apply today to start the journey.

If you are unable to apply through this site due to technical issues, please contact us at careersitesupport@mtb.com for assistance.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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