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TEKsystems Senior Technical Support in Gaylord, Minnesota

Top 3 Skills:

  • 6 months-1 year of helpdesk and/or desktop support experience coupled with STRONG interpersonal skills – must have the ability to work with end users to resolve issues – both in-person, through email and over the phone. (This could be from a school helpdesk or internship).

  • Basic understanding of PC hardware, Windows 10 operating systems and system management tools, O365, SCCM, and Active Directory.

  • Exceptional customer service skills. Individual must be able to calmly and effectively manage customer problems and requests and work with employees on the plant floor.

  • Utilizes the Service Management tool to enter, track and maintain requests through completion

  • Respond to phone, email, and in person requests for assistance

  • Identifies and addresses trends in support issues and corrects the root cause.

  • Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success

  • Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc.

  • Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale

  • Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)

  • Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.

  • Provide guidance to staff and team members as needed to help them become proficient at MFI

  • Adhere to all department and company processes and policies.

  • Quickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and change

  • Perform process compliance audit functions as required.

  • Assist in the maintenance of IT budget activities as it relates to MFI IT support activities

  • Act as Primary IT contact for any MFI locations assigned to the role

  • Shared IT support on-call responsibilities for after hour emergencies

  • Adhere to, and maintain, MFI policies and procedures

  • 10% domestic travel may be required.

  • Other duties/responsibilities as assigned

EDUCATION OR EXPERIENCE:

  • Two-year technical degree, related technical certifications, or equivalent work experience is required

  • Technical proficiency with PC hardware, Windows operating systems and system management tools

  • Prior background in a manufacturing setting preferred

  • 2+ years of experience in an IT support environment is required.

  • Awareness of the ITIL process framework

SKILLS AND KNOWLEDGE

REQUIREMENTS:

  • Exceptional customer service skills. Individual must be able to calmly and effectively manage customer problems and requests. This position represents IT at all locations

  • Strong sense of urgency and ownership in accepting assignments and delivering service

  • Technical knowledge that extends across disciplines to troubleshoot complex technical issues with a team

  • Technical knowledge of Active Directory, SCCM, MDT, or similar systems, O365 and Windows 10

  • Technical knowledge of plant related technology (label printers, handhelds, lift computers/scanners, etc.)

  • Understand concepts related to networks, servers, databases, etc.

  • Strong communication and documentation experience

  • Strong organizational and time management skills

  • Ability to work with limited supervision in the management, prioritization and resolution of all technology activities pertaining to the assigned locations

  • Problem solving by using a combination of troubleshooting tools, experience and creativity to resolve customer technical issues

  • Ability to work across the organization in identifying, troubleshooting and resolving complex issues

    About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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