CVS Health Analyst, Account Manager in Ft Myers, Florida
The Public & Labor Onsite Representative supports client retention by providing issue resolution and information to existing accounts throughout the life of the account. Works independently to solve problems and resolve issues for existing business. Customer facing position for building strong relationships with plan sponsors and members. Responsibilities include handling member inquiries including customer service issue, benefits, and policy administration. Will serve as subject matter expert for benefits, policies and process and claims resolution. Oversight for plan sponsor eligibility, utilization management and claims reporting.Travel to multiple plan sponsor locations. Conduct open enrollment meetings, participate in employee health fairs, as well as community or plan sponsor events.Due to business needs, the ideal location would be in Lee County.
- Must be comfortable traveling to assigned worksite and follow health and safety measures.- Strong oral and written communication skills.- Experience with Microsoft Office (Word, Outlook, Excel).- Demonstrate planning/organizational skills; ability to work on multiple issues at once and to prioritize work.- Presentation skills with the ability to modify communication delivery based on audience.- Establish productive and cooperative relationships with a diverse customer base, across all levels of the organization.- Demonstrate excellent communication skills to articulate complex technical information through clear and concise recommendations and solutions. (Bilingual in English/Spanish is a plus.)- Handle confidential customer information and protect its sensitivity.
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
- 1-2 years of health insurance industry or relevant experience.- Knowledge and experience in managed care and/or sales such as: product/process/systems knowledge, account management, healthcare RFPs, and knowledge of administrative operations.- Health, Life and Variable Annuity Insurance License, as required by state law (May be obtained in 120 days of hire date).
High School diploma or G.E.D.Associates degree preferred or equivalent work experience
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.