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Optum Lab Support Services Spec in Everett, Washington

The Everett Clinic, part of Optum is now offering qualified candidates an opportunity to join our team as a Lab Support Services Specialist. Our company values innovative problem solvers promote personal and professional growth and provides a supportive working environment that affords all of its employees a healthy work/life balance.

Under general supervision, Lab Support Services Specialist will be responsible for accessioning all lab orders and specimens into the laboratory, distribute reports to physicians and medical records in a timely manner, handles all reference lab specimens. This position also acts as a liaison for reference laboratories, answers all lab questions from physicians and clinical staff, and obtains necessary information for the phlebotomists to complete their work.

60% Process specimens -consisting of receiving, verifying patient identification, sorting, preparation and internal laboratory distribution of blood, urine and other biological specimens per protocol. Works with computer systems to perform job functions (EPIC, SOFT). Operate laboratory equipment such as centrifuge, copy equipment, etc.

20% Field phone calls – provide ordering information on lab tests and specimen requirements

10% Serves as a lab resource for documentation for lab incidents, filling out reference lab form, specimens issues and reporting issues.

8% Maintenance of equipment – recording temperatures, defrosting freezers, and cleaning.


Client Services

60% Phone customer service – receive calls regarding test ordering information, patient results from providers, place calls for patient redraws, contact reference laboratories for test inquiries and resolution.

20% Manages lab results - collects lab results from reference laboratories, ensures results are received from external testing sites and/or scans results into EPIC, faxing and scanning results to include ECG interpretations.

10% Places orders in EPIC.

8% Requisition review – reviews all external lab requisitions to ensure the correct tests are ordered and compliance is met with TEC’s criteria.

Duties listed below are integrated into all job functions:

  • All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients.

  • Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor.

  • Integrates Lean principles, practices and tools to improve operational efficiency, reduce costs and increase customer satisfaction.

  • Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements.

  • Ensures confidentiality of patient information following HIPAA guidelines and TEC policies.

  • Attends training to meet requirements of the job position and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work. (SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.