Pacific Western Bank Card Services Specialist in Escondido, California
The primary role of a Card Services Specialist is to order cards, perform maintenance, and provide support to the Bank’s consumer and commercial customers for Debit and Credit Card products.
Provide professional and responsive service and troubleshooting assistance to clients utilizing debit and/or credit cards
Work hand-in-hand with internal teams to ensure the customers have an outstanding and reliable experience.
Process Reg E/MasterCard disputes
Ensure that the implementation and delivery of card services is completed within agreed upon timeframes, adhering to policies, procedures, and regulatory requirements.
Customer training on product usage ensuring best practices are implemented.
Process requests for maintenance and modifications to existing card products and services.
Collaborate with teammates and management in a resourceful and positive manner
Perform other daily operational tasks as assigned.
4 -5+ years prior banking experience with advanced knowledge of card products.
Advanced knowledge/experience with customer service support.
Internally motivated, team-oriented, ability to make decisions, create change, and promote company and personal growth.
Excellent interpersonal, verbal and written skills.
Excellent time management and organizational skills.
Proficient in Microsoft Word and Excel
Role requires sitting or standing in front of a computer monitor for prolonged periods of time in a fixed neck position.
Constant use of a computer or other office equipment resulting in repeating motions of the hands and wrists.
Light work that may include moving objects up to 20 pounds.
Job Locations US-CA-Escondido
Category Branch Administration/Customer Service
Type Regular Full-Time
Equal Opportunity Employer
PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.