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AT&T Sr Lead Product Management & Development in El Segundo, California

Location(s): El Segundo, CA and Dallas, TX

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.

If you are motivated by the thought of being a part of a technology team that plays a leading role in developing the future of Wi-Fi connectivity for our customers, then this position is for you. There will be a 94% increase in the number of connected devices in a consumer’s home by the year 2025 and a 200% increase in in-home internet consumption by the year 2022. This dramatic increase in demand will require a team of customer-obsessed problem solvers that own the entire connectivity experience within the 4 walls of a customer’s home to ensure its success.

The Smart Home Manager and Wi-Fi Solutions team within the Broadband Technology Management organization at AT&T is tasked with solutioning the connected home of the future. From ensuring our customers have the best-in-class Wi-Fi gateways, extenders, digital apps, and connectivity tools, to designing bespoke solutions for multiple customer segments, this team is responsible with designing, delivering, and managing the connectivity experience for AT&T’s 15 million Consumer and SMB broadband customers.

Joining this team would provide you the opportunity to continue to drive adoption of our industry-leading Wi-Fi portfolio of equipment and digital apps (Smart Home Manager). AT&T Broadband has the best equipment in the market with the launch of our latest Wi-Fi gateway in December 2020 and the launch of our latest Wi-Fi extender in August 2021. In addition, the Smart Home Manager app is currently the #1 rated internet companion application on digital app stores. This role will design and package this portfolio of best-in-class solutions while staying at the forefront of innovation within the connectivity space.

As a Sr. Lead, Product Management and Development – Wi-Fi Solutions , you will have end-to-end ownership of product delivery, marketing, adoption, branding, P&L, volumes, and the customer journey for our current and upcoming Wi-Fi solutions.

Responsibilities include:

  • Own end-to-end product development of AT&T Wi-Fi solution and value-add products

  • Act as a product ambassador and evangelist to internal and external stakeholders by providing product roadshows and articulating value propositions

  • Manage and showcase the Wi-Fi roadmap to inform the ‘who’, ‘what’, ‘when’, and ‘why’ of our deliverables

  • Develop business cases that incorporate emerging use cases of our expanding Wi-Fi portfolio of solutions

  • Take a high-level idea or requirement, and engage with various stakeholders to scope out the idea (including detailed requirements, mockups, Proof of Concepts, etc.) to a level of detail needed for technology teams to go through development

  • Explore and define ‘white space’ of opportunity within the connectivity experience

  • Define, organize, and document user stories, business and product requirements for new features

  • Be at the forefront of competitive research and analysis

  • Coordinate with Tech Dev, Program Leads, Field, Technical Care, Go-To-Market, and Digital to ensure alignment on product features and releases

What you should also expect to do:

  • Design customer journeys based on data-driven insights

  • Balance long-term roadmaps with current state realities

  • Develop and visually communicate creative solutions to overcome complex obstacles

  • Leverage a P&L mindset in building robust business cases

  • Consult and inspect channel launch to validate CX and outcomes

  • Cross-collaborate with partners, driving success & speed to market

You will have the opportunity to put yourself in the minds of all types of consumers, whether they be a hardcore gamer competing in a Fortnite Battle Royale, a newly established remote worker logging in to their 6 th Zoom meeting of the day, a small coffee shop business trying to provide fast Wi-Fi for their customers, or simply just a parent of 3 that just needs to be able to ensure their entire family can all access the internet, so they get a bit of peace and quiet.

In this role you will get the opportunity to be:

  • Data Driven

  • Customer Obsessed

  • Creative

  • Outside the box thinking

  • Curious

  • Collaborative

  • Strategic

With great responsibility comes great opportunity. If you have read this opportunity and feel a rising level of passion and excitement inside of you then take the next step in furthering your career and skill sets by applying.

Ready to join our team? Apply today.

This is a work from home position that will be located in Dallas or El Segundo. #virtualwork #virtualjob

What you should bring:

  • 7-9 years of experience of technical product management of consumer-facing products

  • Knowledge and passion for the TMT (telecommunications, media, technology) industry

  • Understanding of technical project management frameworks

  • Strong written communicator: everyone looks forward to your emails

  • Proficient presenter: you’re great in the room

  • PowerPoint storyteller: articulate clever strategy; say a lot but don’t drown in the details

  • Excel ninja: craft data-informed narratives

  • Recognize P&L pressures on Product client and anticipate next steps/desired actions

  • Advanced relationship-building abilities with strong project management skills needed to manage an assertive cross-functional team

  • Strong financial, trends and data skills with a keen understanding of marketplace and consumer dynamics

  • Exceptional analytic and fact-based decision-making skills, experience with detailed quantitative analyses

  • Superb efficiency and quality under tight deadlines – set and meet tight deliverables for multiple simultaneous projects while assuring accuracy and consistency in deliverables

  • Leadership skills to shape/lead growth vision

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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