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UnitedHealth Group UnitedHealthcare Manager, Sales and Account Management - Eden Prairie, MN or Telecommute in Eden Prairie, Minnesota

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

UnitedHealthcare Hearing is seeking a seasoned sales and account management business leader to manage and grow key client account relationships. You must be comfortable working with client executives and senior leaders in the healthcare industry serving as a client and internal facing quarterback on our customers’ behalf, realizing and maintaining customer revenue, and becoming a trusted advisor and strategic partner within client organizations. Your ability to meet goals for your client accounts is matched only by an appetite to exceed them.

The role is responsible for proactively addressing UnitedHealthcare Hearing’s client ancillary product needs, expanding existing client/member utilization, supporting client development, architecting product solutions, and partnering closely with the sales team to execute sales strategies that will drive profitable revenue expansion. It also encompasses the project management of select cross-departmental functions to ensure proper communication, pricing, product, collaboration, and execution of client commitments from sales through post-implementation.

The right candidate will have strong leadership and communication skills, be highly goal-oriented, and adaptable with a sense of urgency for results. The right candidate will also have comfort with ambiguity and working in a fast-paced entrepreneurial start-up type mentality environment with the ability to pick up and manage complex problems and processes with ease.

If you are located in the state of Minnesota, Central or Eastern time zones, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Drive Sales & Utilization

  • Develop sales plans and execute strategies to produce sales resulting in profitable utilization for each segment, region, and health plan/client

  • Become the business Subject Matter Expert in the clients supported. Develop a deep understanding of the plan portfolio (Medicare Advantage, Dual Special Needs, MedSupp, Part D, Medicaid, Commercial) and applicable rules and regulations that apply to specific ancillary benefit/product sales

  • Partner with the sales team to grow business, including preparation and presentation in client business review meetings and supporting client implementation and renewals

Develop Relationships

  • Partner with key business stakeholders to drive the development and execution of strategic client plans that addresses client’s business needs (current and emerging), supports growth, provides measurable value, and increases client engagement and loyalty that ultimately drives sales and utilization

  • Manage client contract renewal activities with the primary goals of retaining client, obtaining multiple year agreements, and maintaining or improving profitability

  • Maintain a complete understanding of client contract terms including the reporting of performance guarantees and managing service improvements

  • Prioritize and conduct regular client meetings (virtual and onsite) as appropriate, to proactively review performance, client benefits and evolving product needs

  • Lead business presence and client influencing efforts at industry and client tradeshow events that sustain existing business and grow new client/payer base

Cross-Functional Business Integration

  • Assist in plan design strategy and create benefit summaries or deviation documents outlining proposed benefits while positioning any deviations in a favorable manner

  • Collaborate with product teams, professional support functions, and adjacent business segments in the development, sale, and enhancement of current products, services, and client offerings

  • Collaborate with Enterprise Proposal partners to lead the completion of financial, security, and business questionnaires and exhibits for inclusion into final client product/proposal

  • Translate highly complex concepts in ways that can be understood by a variety of audiences.

  • Serve as point of contact with external brokers, procurement contacts at sales’ request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree or 5+ years relevant work experience

  • 5+ years’ experience in Sales, Account Management, Business Development, Operations, or Product role in a large complex organization(s)

  • Business analysis experience with demonstrated ability to gather undefined or unclear requirements utilizing strong probing skills

  • Demonstrated analytical skills and advanced Microsoft Office skills (Excel, PowerPoint, Word, Visio)

  • Demonstrated written communication, verbal, and personal presentation and storytelling skills with the ability to persuasively present and represent company’s business capabilities

  • Travel as needed to support business needs (estimated at 20%)

Preferred Qualifications:

  • Masters or advanced degree (e.g. MBA, MHA)

  • Salesforce user and reporting experience

  • Healthcare industry experience, including ancillary benefits such as Dental, Vision, or Hearing

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Sales Manager, Account Manager, account management, sales, Eden Parier, MN, Minnesota, Telecommute, Telecommuter, Telecommuting, Remote, Work from home