Needham Bank Assistant Branch Manager in Dedham, Massachusetts
Responsible for the effective management of the day-to-day operations of the branch. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Ensure the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. This role is focused internally on the branch and its successful performance in all areas.
ESSENTIAL DUTIES & RESPONSIBILITIES
Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
Ensure all branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
Manage day-to-day sales efforts of the branch including frequent, active coaching of all branch retail staff; build referral and service skills to produce consistent, measurable results
Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
Prepare and deliver performance evaluations and recommend salary/bonus adjustments, with input from Branch Manager; counsel/discipline employees when needed; coordinate branch staff training when needed
Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services
Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
Maintain an environment that fosters teamwork
Responsible for maintaining office building, grounds, equipment and fixtures
Prepare reports for management as required
Establish and help to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports
Provide and maintain a professional business-like atmosphere within the branch
Support the Branch Manager by representing the bank in the community
Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
Perform additional duties as requested, needed or assigned
Bachelor’s degree highly desired or equivalent experience/combined education required
Banking industry experience highly preferred
Three to five years of previous experience as a customer service representative in order to assist branch retail staff
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
Proficient in Microsoft Office
Ability to supervise, monitor and evaluate the work of others
Highly motivated and experienced managing multiple direct reports
Fluent in written and verbal English communication skills
Demonstrate and promote high ethical standards and behaviors
Participation in community organizations and events required
Ability to build strong relationships across the organization, exceed customer expectations, adapt to change.
Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary.
Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
Keyword: Banking, Retail, Management
From: Needham Bank