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AT&T Senior-Technical Process/Quality in Dallas, Texas

Overall Purpose: This career step requires senior level experience. Responsible for analysis, design, development, and documentation of network quality/process improvements.

Key Roles and Responsibilities: May develop new processes, define processing or handling requirements, compile/evaluate test data. Makes recommendations and implements improvements. Reviews requirements for compatibility with processing methods. Develops/modifies processes, methods, and controls to meet quality standards. Conducts feasibility studies and recommends process improvements. May provide data mining, reporting, and support to technical network programs and initiatives for network data standards and integrity. Analyze, track, and publish methods and procedures. Analyze data to identify root cause of network problems. May provide process improvement training. Provide technical support on process and compliance. Responsible for analysis, design, development, and documentation of network quality/process improvements. Aligns improvement to network performance shortfalls. Provides consultation on reengineering techniques to improve network process performance and product quality. Develops network methods, techniques and evaluation criterion for results. Analyzes, tracks and publishes network performance and process/quality indicators and results by constructing reports that are geographically illustrative of network process trends and performance. Ensures network process capability, control and improvement by implementing procedures and interpreting network standards. Develops network metrics that provide data to measure for future network improvement opportunities. Collects data to identify root cause of network problems. Measures performance against network process requirements. Responsible for the development and implementation of network performance metrics, process control points and results management. Writes/edits technical network manuals. Job Contribution: Senior level technical expertise. Deep technical knowledge and subject matter expert on ATT technologies.

Education: Typically a BS degree in Math, Science or Engineering preferred or equivalent related network experience. Experience: Typically requires 5-8 years experience. Technical Career Pathway (TCP) role. Supervisory: No. Environmental Requirements: This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Principal Functional Skills / Competencies associated with this Title:

  • Benchmarking

  • Business Data Analysis

  • Business Process Improvement (BPI)

  • Effectiveness Measurement

  • External Resource Management

  • Network Architecture

  • Network Operations

  • Network Performance Management

  • Operational Functions

  • Organizational Change Management

  • Process Management

  • Project Management

  • Quality Management

  • Root Cause Analysis (RCA)

Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.

Our Senior Technical Process Quality employees earn between $77,100 - $154,200. Not to mention all of the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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