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CVS Health Sr Customer Service Rep in Cumberland, Rhode Island

Job Description

The Senior Agent will serve as the subject matter expert on the team and department in the areas of business processes and procedures. They will support the Team Supervisor through mentoring existing team members as well as supporting new hire agents. They will become the primary resource for handling complex issues and resolving customer escalations from agents and business partners. Additional responsibilities include supporting daily tasks to help run the day to day operation and participating in special projects.

Required Qualifications

  • Previous experience in Central Pharmacy Services as a Customer Service Representative. - Strong knowledge base of Central Pharmacy Services policies and procedures. - Extensive background in customer service with a strong customer focus and strong interpersonal skills. - Excellent organizational skills and proven multi-tasking abilities. - Ability to work independently and prioritize work to meet deadlines. - Problem diagnosis and solution development skills. - Ability to adapt to change quickly and efficiently. A proven record of success in a fast paced environment. - Strong organizational, analytical and communication written and verbal skills, technical and nontechnical. - Computer literacy: Power Point, Excel, Word. - Ability to interact across all levels of management.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

  • Bachelors Degree or equivalent experience. - Call center experience or retail experience.


Verifiable High School diploma or GED is required.

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.