PPG Industries INC. Technical Advisor - 1800040406 in Cranberry Township, Pennsylvania
Technical Advisor - 1800040406 DESCRIPTION/RESPONSIBILITIES:PPG has an exciting opportunity available within our Architectural Coatings market as a Technical Advisor in the Cranberry Twp., PA area! If you enjoy customer service, relationship building, and advising, then this may be the opportunity for you! As a Technical Advisor , you will be a key part of the overall selling effort. PPG markets and sells superior technical expertise in conjunction with its products and services. PPG customers place a high value on this expertise as it helps them run their operations in a cost effective manner. Superior service is a key to maintaining existing business and developing sales position and strategies to acquire new business. KEY RESPONSIBILITIES :* Interacting with both Internal and External PPG customers. This may include members of field sales, PPG owned stores and dealer personnel, as well as the DIY store and/or consumer.* Provide accurate Technical information on all PPGAC product lines including but not limited to all brands under PPG to include PPG/Pittsburgh Paints, Olympic Stains, Glidden (THD), Glidden Professional, and Flood.* Answering an average of 90% calls, 10% emails/meetings/training and development.* Provide sales team and end-users with recommendations for products, product systems, prep and application methods.* Complaint resolution and cost-effective negotiations.* Work closely with Marketing, Customer Service, and RandD on products, potential issues, testing and field trials.* Ability for minor travel about 10% Qualifications :* Bachelor's degree or significant paint-related work experience in lieu of a Bachelor's degree.* Strong communication, telephone etiquette skills and customer service.* Proficient computer skills including Microsoft Office Suite is necessary (Outlook, Word, Excel, and Power Point).* Must have a good attendance and on-time record.* Must be able to work independently and in a group self-managed team environment.* Ability to analyze information in an expedited manner to provide resolution.* Good time management, attention to details, and organizational skills are imperative. Desired:* Experience in architectural coatings sales or field experience is helpful.* NACE, SSPC, or MPI certification would be nice.* Previous experience in retail sales, customer service, or telesales is helpful* Fluent in a second language (French/Spanish) would be nice. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. Benefits will be discussed with you by your recruiter during the hiring process.