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Wolters Kluwer Senior IT Infrastructure & Operations Analyst in Coppell, Texas

Essential Duties and Responsibilities

  • Collaborate with Architects and Tech Lead to finalize implementation plan to refactor Azure IaaS/PaaS cloud services for high availability, resiliency, scalability, security, and optimal performance to meet service level objectives.

  • Create and maintain build and release pipelines for legacy and new services to achieve zero downtime deployments.

  • Create automation to ensure consistency in deployment, maintenance, and operation of our products and services.

  • Ensure software testing and monitoring is automated upon deployment and continuously within production.

  • Troubleshoot and determine root cause of complex cross product issues and identify action items to drive increased reliability.

  • Mentor and pair program with other team members to help them succeed and achieve their full technical potential.

  • Relentlessly document your implementation, patterns, practices, and processes.


  • Minimum 5 years of experience in AppOps and/or DevOps roles

  • Expert in automating operational activities such as testing, scaling, data migration, configuration updates, etc.

  • Expert with Windows Server and IIS internals and administration

  • Expert in Azure infrastructure and architecture

  • Experience in creating build and release pipelines for software, infrastructure, and database deployments to cloud environments (Azure, AWS, or Google Cloud)

  • Strong troubleshooting skills across network, application, hardware, and service layers

  • Strong analytical, problem solving, and communication skills

  • Experience in application refactoring, quality improvement, and performance optimization

  • Experience with networking patterns for cloud-hosted services

  • Experience working in an agile environment with an SDLC like Scrum, SaFE, etc.

  • Experience participating in product release cycle, including code reviews and defect triage.

  • Knowledge with developing software in an object-oriented language

  • Education: Bachelor’s Degree in Computer Science, Information Technology or equivalent field or relevant work experience.

Preferred Qualifications

  • Experience with vendor-agnostic automation technology like Terraform

  • Experience with observability solutions such as Grafana, Prometheus, etc.

  • Experience with cloud resiliency patterns

  • Experience with .Net Core

  • Experience with Kubernetes

  • Knowledge of HTML5, CSS, JavaScript, Angular, and Bootstrap

  • Azure AZ-104 certification


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.