Pfizer Senior Director, GMDP Training and Knowledge Management Lead, Operations Compliance Readiness (OCR) in Concord, New Hampshire
The Senior Director, GMDP Training and Knowledge Management Lead reporting to the VP, Operations Compliance Readiness, is responsible for enabling quality and compliance excellence that supports breakthroughs that change patients' lives by ensuring Pfizer Global Supply (PGS) and Pharmaceutical Sciences (PS) have effective programs, processes and systems for Good Manufacturing Practice and Good Distribution Practice training and knowledge management. The Senior Director, GMDP Training and Knowledge Management Lead interfaces with senior leaders and cross-functional business process owners and secures resources necessary to execute on the strategy. They lead a team of senior quality professionals primarily responsible for executing programmatic elements and serving as business process owners for the Quality Training and Knowledge Management programs. They act as a team lead and mentor for Quality Operations colleagues and help develop and grow talent. The Senior Director, GMDP Training and Knowledge Management Lead may serve as the sponsor for special/innovative/complex projects. They act as an enterprise leader.
In this role, they provide regional and/or Operational Unit specific support for curricula development that is role and activity based. They develop site training capabilities using a train-the-trainer approach. They monitor learning maturity and ensure a continuous improvement loop for Training systems and programs. They are responsible for working with enterprise resources to align of approach and systems as well as to enable just-in-time or real time instructional training using innovative digital technologies. They partner closely with the Pfizer Quality Standards (PQS) team to roll out relevant training to the PGS and Pharm Sci network. They are responsible for capability building specifically targeted to quality leaders and for managing the Pfizer Human Factors Program. In conjunction with PGS Knowledge Management teams they maintain and monitor Quality Communities of Practice (COP). They manage external resources for Training as needed.
This role is a key enabler to transform Training and Knowledge Management for all Quality and EHS Operations across PGS and Pharm Sci.
Leads a team of colleagues with responsibility for Quality Training and Knowledge Management.
Serves as the business process owner for GMDP Training
Maintains training infrastructure that allows for standardized role-based training matrices and is compliant with applicable regulations
Develops innovative, immersive, simulative training methodologies enabling accelerated knowledge transfer and transferable skill building
Ensures learning objectives are tied to business outcomeswith clear measurement criteria and methodologies
Works transversely with Enterprise level and Site training leads that have responsibility for training and ensure consistent application of training methodology, process, systems and tools
Develops material and training for the Pfizer Human Factors Program
Ensures continuous learning through the administration of Communities of Practice
Actively supports regulatory inspections as needed
Works with the Quality Standards team to translate policies and procedures into appropriate training materials
Works transversely with the other above site quality teams to develop and measure quality culture and maturity across the network
Ensures strong connections between subject matter experts and training leads to enable consistent and compliant technical training is disseminated
Demonstrates expertise in multiple knowledge areas, maintains a wide breadth of knowledge, and stays up to date on current industry trends
Represents the OCR organization on relevant governance committees
As a member of the Operations Compliance Readiness (OCR) Leadership Team, supports the VP OCR and actively develops and contributes to network initiatives
A minimum of 15 years' experience the pharmaceutical industry or related areas
Strong knowledge of quality and manufacturing operations
Strategic leadership of Quality or Compliance teams
Subject Matter Expertise in Quality Training or Learning Management
Prior experience leading a GMP/GDP Training program
Demonstrated ability to lead complex projects and cross-functional processes, to establish and meet deadlines, work within tight timeframes, and respond to changing requirements
Demonstrated change agility to successfully manage high degree of complexity and priorities
Demonstrated excellence in developing & managing effective teams
Proven ability to coach/mentor colleagues and to grow and develop talent
Experience managing performance of group and holding team accountable for internal KPIs
Highly experienced and proven ability in enterprise leadership and execution of business practices
Demonstrate experience managing budgets, strategic resource management ownership
Demonstrate advanced critical thinking capabilities (e.g. synthesize key insights, and complex problems clearly and precisely, uses inference to reason to important implications and consequences, uses deductive reasoning consistently and with ease to drive effective solutions or programs)
Ability to drive continuous improvement strategy and operational improvement opportunities
Must have exceptional written and oral communication skills to support succinct and effective communications between internal / external stakeholders
Ability to engage correct path for stakeholder engagement
Ability to guide the use of technology to recognize and interpret trends
Ability to identify risks, propose mitigation and escalate as needed
Well-developed interpersonal skills with ability to collaborate across PGS functions and work effectively across all levels of the organization
Proactively communicate and influence VPs & major enterprise-wide committees
An advanced degree is preferred.
5+ years in a people management role preferred (or equivalent) with proven accountability, and demonstrated excellent interpersonal, communication, negotiation, influencing, and problem-solving capabilities
Industry leadership experience
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
25% travel possible
Flexible work hours to support a global operation (sites / colleagues in different time zones)
Is responsible for interacting and partnering with functional groups within OCR and across Quality Operations and EHS (QO/EHS) as well as externally across various other PGS and Pfizer stakeholder groups such as QO/EHS Leadership Team, Pfizer Global Supply Leadership Team specifically Quality Operations Leaders, Site Leaders, Site Quality Leaders, Site EHS leaders, Quality and Compliance Committees
Reports directly into VP, Operations Compliance Readiness.
Has responsibility for Team leads and colleagues responsible for Training, Capability building and Quality Knowledge Management. Manages a typical number of 3-15 direct and indirect reports. May manage contingent workers depending on business need.
ADDITIONAL POSITION DETAILS
Last Date to Apply: March 31, 2023
Location details: Can be remote
Relocation assistance may be available based on business needs and/or eligibility.
Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
Quality Assurance and Control