Cleveland-Cliffs Steel, LLC Account Representative, Customer Service - Sales and Marketing in Coatesville, Pennsylvania
Reference #: GTEVDBBCXAccount Representative, Customer Service - Sales and MarketingAs a Customer Service Account Representative at Cleveland-Cliffs Coatesville, you will be part of a team making steel that goes into products that are visible all around you. Ideal candidates enjoy hands-on, collaborative environments and are willing to seize opportunities to develop themselves.The account representative, customer service position provides support and assistance to a specific customer group by investigating and answering customer questions and inquiries. Account representatives assist with routine order processing; assist with the collection, analysis, and reporting of function specific information to customer(s); work to gain familiarity with account or functional customers over time.Responsibilities:Building strong customer relationships with internal and external customersPossessing a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of dutiesOrder management, order entry, forecasting, and pricingManaging order status and expediting to meet customer requirementsWorking closely with account sales to manage customer accountsDeveloping knowledge of internal business systemsCompleting daily tasks required by the departmentMinimum QualificationsBachelor's degreePreferred Qualifications2 years relevant work experience3.0 GPAKnowledge in SAPStrong problem solving, planning and decision-making skillsProven analytical capabilitiesStrong team playerStrong organizational skillsEffectively communicates with team internally and externallyIntermediate level in Microsoft OfficeIf a candidate needs an accommodation to complete any part of the application process due to a disability or medical condition, he or she may call 312-899-3097, or email to communicate your accommodation request. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.Cleveland-Cliffs, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.ArcelorMittal is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.